Our first two (2) orders of 2 doors and 1 small kitchen window were done properly.
The 3rd (front door and window; cost $8,300) were not only delayed but we had tremndous difficulties contacting our salesman and the company.
Without my knowledge, the salesman disappeared (out of the country on an emergency) and it took me 5 calls to the company without any response. The persons who answered were: 1. telephone service 2. Receptionist who had no idea what I was talking about. I sent an e-mail, no response.
The door installer that the saleman recommended won't call and I only learned he won't be available to install the door when I called him a day before the door delivery. Also his installation cost went up from $500 to $550 to $600; every time I talked to him, knowing I was in a bind, the
price kept on going up.
- Approximate cost of services:
- $8,300.00
- Company Response
Dear Gary Villareal,
You purchased a window and a door that you wanted to install yourself. We only delivered the door to your house as requested.
You brought your own contractor to install it (instead of having a professional installation done by one of our installers). Your review doesn't belong to Loyal Seal but to your own installer.