Loyal Seal attempted to discredit our review by suggesting we are not a client. We are infact a client. They have threatened us with legal action. But the truth of the matter remains evident in our review. We have taken our own legal steps to deal with their threatening letter.
Short review – stay away. Loyal Seal has no integrity and either use poor installers or use poorly manufactured products, or both.
Full review - We purchased a sliding door plus installation from Loyal Seal in May 2018. In May 2021, we found that the weather-stripping that seals the glass to the frame was coming apart and sagging. We contacting Loyal Seal to arrange for repair and they directed us to the manufacturer for repair. The manufacturer (will remain nameless for now) advised they will charge $200 to come fix it.
Our contract with Loyal Seal indicates lifetime warranty. Period. It does not state that labour will be charged. So we contacted Loyal Seal to confirm this inconsistency with the contract. They agreed a fee was needed even though our contract said otherwise. We allowed them several attempts to explain to us where our contract indicates that we are to pay anything. After multiple attempts, Angela from Loyal Seal sent us a sample contract they use now (in 2021) stating that labour is charged at a rate of $200.
The only contract that matters is the one we signed in 2018. The fact that Loyal seal have altered their current contract is irrelevant. However, Loyal Seal will not honour their contract with us. In fact, my brother called them in my absence and was told by Angela that Loyal Seal will do nothing and we should take them to small claims court if we have a problem with that. Imagine that, they would rather be sued than honour their own contract.
The door is coming apart after 3 years. You decide if this is a well built product and a company you want to buy from. Is it reasonable to charge 10% of the total cost of a double sliding door to fix 2 inches of weather stripping? They play on the consumer since $200 is not enough to warrant your time and expense to take them to court.
Loyal Seal is unabashedly unprofessional, lack integrity and through experience, offer poor products.
Loyal Seal will undoubtedly have some excuse or comeback to this review. So I have kept all correspondence with them and the manufacturer to be shared with anyone to prove everything noted above and highlight what kind of company this is.
We emphasize that this review is strictly for Loyal Seal. While we are not happy with the quality of the door and with the fact that manufacturer wants to charge us for repair, our contract is with Loyal Seal only. We are considering a review for the manufacturer separately at this stage.