Loyal Seal Windows & Doors Inc

Windows & Doors Installation & Service
1111 Finch Avenue West Toronto ON M3J 2E5
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81%

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Reviews by rating (past 12 months)

Reviews for Loyal Seal Windows & Doors Inc

Average customer rating:
8 10 (148 reviews)

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Cathy in Brampton
Cathy in Brampton
0 reviews Brampton, ON
10/10

New windows and new front door

Loyal Seal were professional, good service, workman ship was great & price was reasonable. Love our new windows and the front door is classy!! The Curb Appeal will bring great value to our home.

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Company Response

Dear Cathy,
Thank you so much for your positive feedback. We are thrilled that we could help.
Enjoy!

NT
NT
1 review Toronto, ON
0/10

Avoid Loyal Seal

Loyal Seal attempted to discredit our review by suggesting we are not a client. We are infact a client. They have threatened us with legal action. But the truth of the matter remains evident in our review. We have taken our own legal steps to deal with their threatening letter.

Short review – stay away. Loyal Seal has no integrity and either use poor installers or use poorly manufactured products, or both.

Full review - We purchased a sliding door plus installation from Loyal Seal in May 2018. In May 2021, we found that the weather-stripping that seals the glass to the frame was coming apart and sagging. We contacting Loyal Seal to arrange for repair and they directed us to the manufacturer for repair. The manufacturer (will remain nameless for now) advised they will charge $200 to come fix it.

Our contract with Loyal Seal indicates lifetime warranty. Period. It does not state that labour will be charged. So we contacted Loyal Seal to confirm this inconsistency with the contract. They agreed a fee was needed even though our contract said otherwise. We allowed them several attempts to explain to us where our contract indicates that we are to pay anything. After multiple attempts, Angela from Loyal Seal sent us a sample contract they use now (in 2021) stating that labour is charged at a rate of $200.

The only contract that matters is the one we signed in 2018. The fact that Loyal seal have altered their current contract is irrelevant. However, Loyal Seal will not honour their contract with us. In fact, my brother called them in my absence and was told by Angela that Loyal Seal will do nothing and we should take them to small claims court if we have a problem with that. Imagine that, they would rather be sued than honour their own contract.

The door is coming apart after 3 years. You decide if this is a well built product and a company you want to buy from. Is it reasonable to charge 10% of the total cost of a double sliding door to fix 2 inches of weather stripping? They play on the consumer since $200 is not enough to warrant your time and expense to take them to court.

Loyal Seal is unabashedly unprofessional, lack integrity and through experience, offer poor products.

Loyal Seal will undoubtedly have some excuse or comeback to this review. So I have kept all correspondence with them and the manufacturer to be shared with anyone to prove everything noted above and highlight what kind of company this is.

We emphasize that this review is strictly for Loyal Seal. While we are not happy with the quality of the door and with the fact that manufacturer wants to charge us for repair, our contract is with Loyal Seal only. We are considering a review for the manufacturer separately at this stage.

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Company Response

We don't service Guelph. Please remove.
The "individual" is not company's client and is currently being prosecuted through the legal system for falsification.

Moe in Mississauga
Moe in Mississauga
4 reviews Brampton, ON
10/10

Basement Windows Replacement

When you purchased our home last year, the home inspector recommended replacing the basement windows as the time. We had a neighbor recommend Loyal Seal Windows and Doors. We are satisfied with the work and the quality of the windows. We shall definitely deal with them again in the future.

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Company Response

Thank you so much for sharing your positive experience with Loyal Seal Windows and Doors Inc. We are thrilled that we could help with your basements windows replacement.
Cheers!

HB from Brampton
HB from Brampton
0 reviews Brampton, ON
10/10

Front Entrance and Screen Door replacement

I needed a new front door due to my old one not closing properly due to age and damage my senior dog caused. The salesperson who came was knowledgeable and explained about the features and benefits of buying a new front door and a new screen door as a set. In May, I was told my doors wouldn't be ready till mid August but got they installed at the end of June. The installation went well and my new doors look beautiful and close and lock easily.

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Company Response

Thank you so very much for sharing your experience. We are thrilled we could do earlier (it is rare in the given market conditions). Thank you for choosing Loyal Seal Windows and Doors for your reno project and we hope we can service you again in the next projects.
Cheers!

Frank & Kathryn
Frank & Kathryn
0 reviews Brampton, ON
8/10

Window Replacements

Had a prompt meeting with Ian (sales rep ) He was able to explain what they would do in full. Installer showed up for re-measurement and confirmed all was good. Would take about 3 weeks for windows to be manufactured and call to arrange installation. They were on time. Installer showed up and had all 5 windows done in good time Kept his work area clean Left no garbage behind.

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Company Response

Dear Frank and Kathryn,
Thank you so much for sharing your positive feedback regarding the replacement of 5 windows at your home. Happy that we met your expectations. Not sure where we lost 2 stars, but happy we could help with your reno project.
Looking forward to serving you in your next projects.
Cheers!

Brian W
Brian W
0 reviews Toronto, ON
10/10

Windows and Patio door

We were extremely satisfied with this project from the initial sales call to the installation. The sales person was very helpful supplying options. The installation staff was fast and very attentive to detail. We would definitely consider for future projects.

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Company Response

Dear Brian,
Thank you so much for sharing your positive experience. We are thrilled that we met your expectation in replacing 7 windows and a patio door. We look forward to serving you in you future projects.
Enjoy the energy savings.
Cheers!

Private User
Private User
Private User reviews Brampton, ON
10/10

Windows and Doors Replacement

Excellent work performance by the staff and met customer satisfaction. Installation were done by well experienced people. Areas were also thoroughly cleaned upon completion of the job. Will be recommending to family and friends.

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Company Response

Thank you so much for sharing your experience. We are thrilled we could help with your reno project and look forward to serving you again in the future.
Thank you for supporting local Canadian company.
Cheers!

Private User
Private User
Private User reviews North York, ON
10/10

Door

Would highly recommend Loyal Seal. Excellent service from start to finish. The sales person was very knowledgeable and helpful and the installer was very efficient and had a great personality. Everyone was a pleasure to deal with.

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Company Response

Thank you so much for sharing your positive experience with your reno project.
Happy we met your expectations and we are looking forward to serving you in your next projects.
Cheers!

None in Vaughan
None in Vaughan
2 reviews Toronto, ON
10/10

Replacement Project

We had a number of windows replaced that were wood, warping and deteriorating. The work done was professional, on time, clean and seem to be of high quality. The colour we had chosen for the outside matched our previous colours exactly. Would use them again.
The one thing not explained to us in the sales experience is that the replacement vinyl windows are smaller than the existing windows. The vinyl sides are wider and so you end up with about an inch less glass all around. Not a problem for us as we like the look.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for sharing your experience and providing useful feedback. We hope that you will enjoy your new windows for year to come.
Cheers!

Private User
Private User
Private User reviews Brampton, ON
10/10

Patio Doors

Loyal seal did an amazing and efficient installation of my patio door. It was just one installers and he swiftly removed the old doors and efficiently installed the new doors. Amazing quality and very nice people.

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Company Response

Thank you so much for sharing your experience with a patio door replacement. We are thrilled that we met your expectations.
Enjoy the energy savings and the new door.
Cheers!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Loyal Seal Windows & Doors Inc

With over 20 years of experience in the windows and doors industry, Loyal Seal Windows & Doors Inc. is one of Canada's leading windows and doors suppliers. Loyal Seal carries a wide range of quality windows and doors systems. When you choose windows, you want quality, beauty, and economy. Choosing ...
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