The duct cleaner came to my house and gave me a strange feeling like he was here for something more. At the end he drilled a hole in my furnace and poured water in it to show me with a camera that the heat exchanger leaks and the furnace needs replacing. I couldn't see any leaks so I was hesitant to agree. I think this company feels that if your furnace is over 20 years old it needs to be replaced. So they use scare tactics to convince you. Always get a second opinion if someone tells you that you need to replace your furnace.
- Approximate cost of services:
- $200.00
- Company Response
Hi Dan
Thank you for your review. A complete heat exchanger and safety inspection is included with our duct cleaning packages. If the technician found a leak/crack in your heat exchanger that is something that should be addressed as it is a potential health problem. With the equipment we use we usually get unequivocal results. Ether the heat exchanger is damaged or it isn't. As far as getting a second opinion - that is always a good idea. However, unless the technician has an infrared cameral of the same quality and he/she uses a water test - the examination would be inconclusive. This is not a "scare" tactic. Our technician are trained to simply point out the problem and then let the customer decide what they want to do. If you decide to get a second opinion or you don't feel it is a problem or you don't want to do anything - that is certainly your prerogative. As far as replacing a furnace over 20 years old - there is a strong economic case to be made for replacing some furnaces that old. That is about the time when most furnaces begin to break down and you begin to incur very expensive repair bills. That combined with the efficiency of a new furnace can be a very strong incentive to replace a 20 year old furnace and can save you money in the long run.
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777