Bought a fridge through CAS. The driver parks in the middle of the road, making life hell for all my neighbours. He then has the audacity to tell me "I don't strip the fridge when it's cold outside". The attitude and sense of entitlement was not lost on me. They bring the fridge in the house and quickly assemble it back, however, when asking to sign the waiver they ask to inspect the fridge. Fridge was assembled and no scratches or dents were observed. I sign the waiver and they leave, however, I turn the lights on and see that my hardwood floor has been scratched badly, see pictures ( u can clearly see the before picture floor is intact and after picture it is ruined).
They then go ahead and decline my claim based on the waiver. The driver made no mention of inspecting the floor or the property. I should have known better since they had no drop sheets and tracked their dirty boots all over my house.
If you are buying any appliances through CAS, be warned, your house will be ruined and CAS will not help with your claim.
By the way three months back they delivered a fridge at my elderly mom's condo and not only dented the fridge but also the walls and she should have rejected the delivery but felt intimated to sign the waiver as she had food going to waste. I should have known better not buy through CAS again. Well this was the last time after spending well over 10K in appliances
- Approximate cost of services:
- $3,500.00
- Company Response
Dear Customer,
Thank you for your feedback.
We sincerely apologise for the inconvenience.
We would very much appreciate your feedback on the above rating so that we can try to improve our service reference.
Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information as to why you have given us a 1-star rating?
Kind regards,
H.A
CAS