Canadian Appliance Source

I am extremely disappointed in my experience with Canadian Appliance Source. The item I purchased was promised within 7 to 10 days. It did not arrive within this window. I understand that back orders from the manufacturer happen however it was how they handled it that was so upsetting. They did not contact me - I had to contact them - I was given a date which was a month out with no compensation - when I cancelled the order they did not send me a confirming email of the cancelation and I still do not have my refund on my credit card. It is now over a month since I made this initial purchase. I would NOT recommend them and plan to contact the better business bureau.