I bought a dishwasher using the online site and phone call to order. I received a very efficient service during the sale process. The problem came with the delivery that was outsourced to an unreliable 3rd party. You are expected to be home during a 4 hour-window. I took the afternoon off, drove home, waited for the delivery but instead received a call that the delivery was cancelled due to a truck issue. I am now expected to take another afternoon off as the delivery company will not deliver in the evening. When I suggested that my delivery fee be waved off, the delivery company referred me back to Canadian Appliance. Canadian Appliance said "so sorry, but no refund, you need to take another day off" ... this is without any guarantee that the later delivery will take place. My suggestion: avoid appliance companies that outsource the responsibility of delivery if you can. Now I cross my fingers that the dishwasher will not be damaged during delivery ;-(
- Approximate cost of services:
- $60.00