Canadian Appliance Source

First, this review is about Mr. Josh the CAS agent who responded to my call and went all the way until "Done Deal." He showed patience and responded clearly to my questions about the item purchased.
However, I noticed that the authority of agents are so limited or even trivial when it comes to the price and discounts. That is why customers require talking to the supervisor frequently. I guess this undermines the role of customer care agents in finalizing deals,
Josh proved considerate and understandinf. Thanks, Josh