If anything goes wrong with your appliances, even if they don't work when delivered, you're on your own.
Sales experience was fine, but the morning of the delivery, I got a call that the truck had broken down and they'd call me when they had a new one, but it might be later than my delivery window. Fine, stuff happens. No call came, but the doorbell rang at 8pm and there it was (delivery window was originally 1-4).
The fridge they delivered was DOA, someone at the factory had put a screw through the compressor, non-repairable. CAS sent me to a Whirlpool tech who confirmed it and Whirlpool said they would replace it. Then I found out CAS opts out of manufacturer replacements, meaning even if they have your replacement in stock, they won't give it to you. Your replacement must be shipped from the factory, outside the country and could take weeks. CAS won't even deliver it or take away your old one. Their customer support has one goal, get you off the phone and give you nothing. When I called to see if they could do anything to help, they said they'd transfer me to a manager, then sent me to someone's voicemail. No call back. When I emailed them, I never got a response.
It's just not worth the hassle to buy from them, they don't stand behind anything they sell. Even the manufacturer rep seemed frustrated with them. If you're looking for your family to live out of a cooler for a few weeks, I'd recommend them, otherwise not.
- Approximate cost of services:
- $3,600.00