While their prices are very good - be very careful of the poor customer service and lack of communication when things go wrong or out of their control.
My wife and I agreed to purchase an LG Fridge in April working through Josh at the Hamilton/Burlington location. Josh mentioned to us that the fridge would come in within 1 to 3. We have yet to receive the fridge after waiting over 2 months. We just received a notice of delivery this week. I do not know if Josh knew that the fridge would actually take over 9 weeks to arrive but there was absolutely no mention of this long delivery time.
What made this entire experience extremely frustrating was the complete lack of communication and customer service. Instead of CAS providing a status update when a reasonable amount of time had passed, we had to call the customer service line several times per week. Furthermore, when we did call and were promised a call back for an update that same day - no one returned our call. An email update would have been great - I understand that people are busy and calls can be hard to schedule.
Just recently Josh decided to send a promotional email inviting us to come to the store - when I mentioned our displeasure with our experience no effort was made to even apologize for this situation.
I understand deliveries take longer than expected and there are situations out of your control. What I did not appreciate in this instance was not acknowledging there is a problem and not communicating what actions are being taken to remedy the situation.
I sincerely hope that CAS will surprise me and try to prevent this from happening to other customers, but I am very doubtful.
- Approximate cost of services:
- $1,800.00