Canadian Appliance Source

We ordered a Samsung Washer Dryer from CAS (Canadian Appliance Source) which was delivered June 6, 2017. The delivery staff dumped it in the front hall and left as quickly as they could, they even asked my husband to go downstairs with them to get the stacking kit we had ordered because they had forgotten it in their truck. They did not remove any of the remaining packaging on either of the appliances this includes all of the packing tape and the clear plastic wrap around doors, displays, etc.
When my husband got back upstairs and removed the tape (the white packing tape on the white dryer) the front control console came loose on the right side by about a half an inch. I immediately called CAS (within 7-10 minutes of their delivery company leaving my home) and was told that I had to contact Samsung to have repairs made. I explained repeatedly that this was not a malfunctioning unit, it was damaged. The "customer service rep" insisted I call Samsung as they could tell me over the phone how to go about repairing it myself. I spoke to Samsung who were unable to provide help on the phone but would send a service rep to look at the unit.
I called CAS back to again try to get the dryer exchanged and spoke to a second rep who advised that I would have to fill out their exchange form to have a new dryer sent out. I happily filled out the form and attached the requested photos believing that the issue was going to be resolved. I immediately got a reply to my email stating that I would receive a response from the returns department within 2 business days, this was Friday afternoon.
Tuesday afternoon I had still not received a response so my husband contacted CAS "customer service" and was told that they never received any email from me. I forwarded all of the info, form, and photo to the rep. Tuesday evening I was told by the rep that we contacted that the returns department has told her because we had accepted the dryer upon delivery they would not be exchanging the unit, had I not received anything from them?
I explained to her that the problem I had with that is the the dryer is not defective or malfunctioning it is DAMAGED. If their policy is that the item cannot be exchanged/returned once it has been delivered perhaps their delivery staff, or the company they contract out to should be removing ALL packaging before requesting you accept the delivery and running out the door.
I waited another day and had still not heard anything from "RA" the returns department so I again emailed the rep I had been going back and forth with to get direct contact info for the "RA" She responded with the original email address that I had sent all the info to that they A: said they did not receive and B: have to this moment not responded to. I asked for a direct phone number for a supervisor so a could expedite a resolution but she responded that I should call general number in the morning, they can transfer your call ending her email with "Unfortunately, I wont be able to assist/help you in changing their decision. Regards"
Thursday morning the Samsung tech arrived and was able to make repairs to the dryer and luckily the remaining damage is at the rear of the machine so I guess I will have to live with it. He fixed it by hammering out the dent in the back right corner of the top cover so it would fit properly to the control panel. Speaking with him he was shocked that whoever sold it to me would not take it back, clearly someone damaged it as the top panel had been shifted so far back.
I have never had an experience like this but I will truly know better for next time. I am simply too tired to continue to fight a loosing battle with them after reading the reviews, which I clearly should have done before committing to this purchase.
Sadly, I am going have to accept that I have paid full price for a scratch and dent dryer.