We wanted to buy a counter depth refrigerator. They sent one that was 36 inches deep. They refused to exchange it for a counter-depth one even though it was still in the original packaging. They claimed that all sales are final but they never warned us about that on the phone or at any other time. The customer service was awful. They misled us when they told us to fill out a form to begin the exchange process. Then they sent us the "all sales are final" email. Beware these are dishonest, unscrupulous retailers.
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