Competitive Price BUT "ZERO" Customer Service
We ordered about $8K appliances from this company in Dec'20 (still awaiting delivery for the part of my order as off today). My experience with this company is that Once you place the order and it's paid, they won't listen to you. My sales Rep R.C. is not available on phone and won't even reply to my emails even after gentle reminders. Our order came with a complimentary Lagostina cooking pan set and the teflon coated pan had damaged / scratched coating. Not comfortable to start using it as it's teflon coating... After I called customer service, they said they won't be able to do anything but I should talk to my Sales Rep... And my Sales rep is too busy to even reply to my email.
- Approximate cost of services:
- $8,000.00
- Company Response
Dear Ash,
Our apologies for the experience you have had. As is evident with Covid-19, there is a lengthy wait for parts and appliances to reach the border. Would you please kindly contact our Reviews Team at casreviews@caslp.ca to provide your order number so that we can address your concerns directly? Unfortunately, I cannot find an order under the name provided here.Regards
CAS