Canadian Appliance Source

We have ordered a Weber Gas Grill and we were told that it will be delivered in TWO WEEKS!!!!!!!
That was just a big false promise, because when we contacted them after 3 weeks of waiting we were told that the grill is not available and they have no time frame when it will be available. Also they charged my credit card after they told me that it will not be charged till they receive the unit in their warehouse. The salesman Paul kept putting me on hold again and again after I showed my displeasure over the phone just to tell me eventually that the Grill might be available in another 10 days to 2 weeks but with no guarantees. I acknowledge that they had the most competitive price in the market but lower price means bad customer service & false promises. Now I am still waiting my Gas Grill to arrive and paid for something which I am not sure when or if it will ever arrive.... Any suggestions please let us know?. This was our first time dealing with this company and we are now wondering if we ever should have!!!!!!!!!!!!!

After deciding on the model range that I wanted,I shopped around for the best price. The CAS ad promised delivery in five days. When I called, I found out that delivery was five days AFTER AIC GET IT IN. I consider that part of the ad deceptive. That being said,they were a pleasure to deal with. They had by far the best price. They promised to deliver the stove in my time frame and kept their word. They delivered it promptly and professonally. Staff were always courteous and helpful to me. Overall, I had a positive experience with CAS.

I just recently bought a new dishwasher and BBQ grill from Canadian Appliance Source. All I can say is that I am thrilled with them! Great customer service, quick delivery and everyone I had spoken to was so nice and knew exactly what I needed. Would definitely use them again and recommend to a friend!

They had a relatively rare size of cook top needed for our condo and it was at a good price. The on-line order page is confusing as to whether the order has been processed and it took a couple of calls to figure out what was happening. I picked it up a it felt as though I was imposing on the staff to actually show up to pick up the item.

I wanted to buy a range on clearance but didn't want immediate delivery because I wasn't ready for it for another 6 weeks. Sent email, no reply. Called and the sales guy said no problem, go ahead and order online there will be a place to register when you want delivery; then just call when you want it shipped. There wasn't a place for scheduling. Sent email again to confirm what I was told. Next thing I got was an email from the shipper saying it would arrive in 2 days. Called the shipper to stop shipment. Emailed again. No reply. I don't know where my range is. I'm frantically trying to make a space in the room for this range. It could have been so easy if Sales just checked and replied to email.

I had decided on a KitchenAid 36" gas top but didn't know which model to choose. I received good advice and am very satisfied with my purchase. When I compared prices, Canadian Appliances were considerably cheaper than all other suppliers for exactly the same model. They also delivered when they said they would.
Helene, Toronto

Good price but do not expect any service from this company. Incredible rude staff and ignorant. Their delivery people are even worse, they were not willing to even put my old appliance to the side so the new ones would go in their place. I will never deal with them again.

I'm startled to read the mixed reviews here, given the positive experience I had. I purchased a floor model dishwasher, only to be told by the (thankfully honest)installer that my old one was reparable. I had the old one repaired, and returned the new one to Canadian Appliance source. They were polite and professional throughout both transactions. Moreover, the dishwasher I purchased from them was $150.00 cheaper than I saw it elsewhere. I'll be buying from them again.