I believe the true measure of service excellence can be found when conditions are not ideal. Having said that, this company continues to disappoint when we need them most. Although their website says that they will make a "first pass" when significant snowfall is anticipated, this is NOT the service we receive. In fact, we have had to resort to shoveling parts of the driveway by hand in order to drive our cars. Repeated contact with the company has not resulted in any meaningful improvement.
- Approximate cost of services:
- $600.00
- Company Response
Hello, We don't have any clients with your name in our system, so feel free to call our office directly with any issues you may have.
For each major storm this year, we provided a minimum of 3, and usually 4 passes over a 36 hour period. So what you have described does not make any sense. This being said, both of the last 2 storms were very difficult to clear in a timely fashion for snow removal contractors across the Ottawa area.