Sterling Homes Edmonton

We bought our house in December 2014 and were pleased with the service we received when we purchased the house but that is where the good service stopped. We had service appointments missed with no explanations or apologies by their sub trades. We noticed that the piles for our deck were broken, one of them 2 feet down below grade. When Sterling sent someone to fix them they basically made a concrete hat that sits on top of the broken pile with no rebar or reinforcement. Once they dried I kicked them off the pile with sneakers...not very secure. I ended up buying screw in piles when I built my deck because I was tired of hearing their excuses on how the concrete would have been solid if I had left it on the broken pile longer because the roughness of the broken pile would secure the concrete "cap"! Going back to me building my deck, I know that living in Canada that we have "seasonal work" that needs to be done and I understand that but what Sterling doesn't seem to understand or care about is that there is a "seasonal timeline" you would hope that they payed attention to. We have been waiting patiently while they give us excuses as to why on August 25th we still do not have our rough grade completed. This has been the single biggest frustration we have had with Sterling. They didn't trench the power out to our garage until after all the other houses in our area had their rough grade completed. They even did our rough grade, BUT because they trenched the power line after this had been done and just left big piles of dirt from the excavation everywhere we still have not received our rough grade certificate! They assured us they would get the dirt "touched up" even though it requires a little more than that seeing as there are big holes left where they left the electrical risers at our house and garage. We have been waiting over a month!! So we built our deck because we have a short summer season, hence their excuse for "seasonal work". We would really like to put our landscaping in so we could get our $1000.00 deposit back and I think while we are at it a fence would look really good too... problem is Sterling keeps telling me that we cannot do anything until they "touch up" the rough grade. Well after numerous emails and calls with their service department they still haven't done ANYTHING!! The ironic part is that we have to give THEM a landscape deposit... I would love to do our landscaping! There should be a holdback until they finish EVERYTHING!! Once they have all of your money why should they care how long it takes, they earn interest on everyone's landscaping deposits. Who knows maybe they will get around to it next year come seasonal work time!! All of the other builders in our area have their rough grades complete, I should have chose one of them!