I wish now that I would have looked into sterling homes before buying from them. Absolute garbage quality of workmanship. First noticed my outer most deck pile was drilled 6 inches to close to the hose, so instead of fixing it, they simple moved the sonotube cap 6" away, leaving the pile on a 45degree slant. The house has been settling so now the upstairs bathroom door jams so tight you can barely get out of it. Literally broke the corner of the door off. Concrete driveway corner broke off the main pad less than a month after being poured. I haven't been able to use my master bathroom bath tub as it appears that it was hit by something from the outside and now I have a 3" spider crack that goes clear through it, and would leak into the pantry below.
It comes to the point of me saying screw it and doing a proper job on my own dollar and time rather than waste my time trying to get any warranty issues "fixed".
Beyond unimpressed with the builder.
- Approximate cost of services:
- $400,000.00
- Company Response
Hi Andrew,
We are saddened to hear your experience with Sterling Homes was not what you expected, and we are concerned if your customer service was not pleasant. Would you be able to send us an email at info@sterlingedmonton.com with your job number and address so we will look into the matter?Thank you
Update: Hi Andrew, I have spoken to our service department and they have informed that work orders have already been issued for your items- We are waiting on the professional trades to address these items. As for the deck Pile, I am reviewing this with construction to gain a better understanding and will update you via email later this week. Thank you for your patience.