I recently purchased new home and decided to install central A/C. Since my furnace is Carrier, I decided to go with Carrier A/C as well. I decided to get Carrier 24ABC630 2.5 ton. I also wanted to get Carrier humidifier, to protect my hardwood floors.
My friend recommended airmakers.ca and I decided to give them a call. Stephen answered a phone and arranged installation with his crew. His price was better than most of the other competitors and they also promised 3 years warranty, due to winter time installation.
On the day of the appointment, installation was pretty quick and professional, although I would prefer installers who speaks English in front of me, instead of Persian, but hopefully that didn't affect quality of installation. I didn't have a chance to test A/C yet, since its winter.
Now, I am not able to give this company 10 stars, because my personal experience with Stephen is not that great. He promised me a "gift" for multiple referrals that I sent his way, that gift was never delivered. When I reminded him, he claimed that he attempted 3 times to deliver it, but no-one was home. Now my wife is on maternity leave and she is always home.
Also, Stephen promised to file paperwork for $400 government rebate. Never got any word about that rebate as well, so looks like it was never done.
Update: I was contacted by senior company representative(Shabham, branch manager) and everything has been clarified and explained. Rebate cheque has been mailed, as well as the gift card. Looks like it was mere misunderstanding between me and Stephen.
Good job guys, keep it up.
- Approximate cost of services:
- $3,000.00
- Company Response
Dear Michael,
Thank you for your time. Please note that we have communicated with Steve and we are positive this is a case of misunderstanding. Your rebate cheque has, by the way, been issued as of Feb 11 and shall be received within 10 business days in your mailbox. It really couldn't have been processed any faster given that the unit was installed on December 21st. And your rep has confirmed that the last time he dropped by your home to drop off the promised gift was last Saturday. He has mailed it out as of yesterday, Feb 12 and you should definitely expect it in your mailbox in the upcoming week. It seems that this has been more of a misunderstanding than anything else and we apologize for any inconvenience and assure you that your satisfaction with us and our work means a great deal to us.
Kindest regards,
Shabnam