Our dryer in our condo apartment stopped working and we were referred to Yonge Major Appliance for a repair. While describing the issue over the phone, it was obvious to the repairman that our dryer motor was dead (as it was a 20 year old dryer). We insisted that he come by to check out the wall mount and ensure that the dryer could not be repaired. I paid extra for this service visit however I deemed it worthwhile as a wall mounted dryer is unique and not an easy appliance to install. After the inspection, a new dryer was ordered and within a week it was installed (plus our wall mount was patched a little to give it more support). The entire process was smooth, no surprises and very good communication throughout.
I'll be happy to buy future appliances and call them for repairs.