The salesman Todd came to give us a quote on March 27th 2015 at 9am. He was spot on time. He spent about 2 hours explaining their product, how it was superior to the competitors and the details of their warranty. The price was more than we were expecting but the samples of the materials that he showed to us were first rate and very robust compared to the materials used by other suppliers we have had to install other windows.
Jason and Dave came to install the window on Saturday 25th April 2015 and arrived at 8 20am although the were due at 9am, they were employees of the company, ie. not contractors, they were both very polite and set up and got to work immediately.
Dust sheets were positioned before any work commenced and then they took out all the old window right back to the brickwork and made a new frame from scratch to take the bow window. They added insulation material where non was present in the old window frame and put in excellent quality materials all round.
Great care was taken to ensure that the window was properly aligned and level and when it was all installed a finishing wood trim surround was added on the inside of the window which matched our lounge trim. There was no chipped paint visible on the wall.
Finally, they picked up their dust sheets and using a shopvac thoroughly cleaned the carpet of any dust or debris. Outside was given an equally thorough clean and there were no pieces of wood, nails etc. etc. to be seen when they left (unlike all contractors we’ve had in the past).
Then on Monday 27th April 2015 Todd the salesperson came to follow up and see if the work was done satisfactorily.
The window looks absolutely perfect, the capping is professional and the sealing is very neat and even (no blobs and runs etc.).
We would recommend anyone who wants a top quality job to use this company even if you find their price a bit more than their competitors. Quality always comes at price.
Beverly and John
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Beverly and John,
Thank you so much for taking the time to write about your experience with Centennial. We strive to exceed our customers’ expectations and we couldn’t be happier knowing how satisfied you are with the quality of our products and the skills of our employees. I will make sure that Todd, Jason, and Dave hear your appreciation. Thank you again and if there’s anything that we can help you with in the future, please give us a call.