Centennial Windows & Doors

I have used this company 2 previous times and why change when something is done right so I hired them to replace my front door and 1 large window ( double hung) and a fixed side window. The saleman is your typical sales fellow but he does explain the quality, the process of having everything installed and the breakdown of costs pretty good.
The product is higher end on the cost scale but you get what you paid for. Excellent lifetime warranty, even with the sale of your house, it gets passed along to the new owners. The quality of the windows and doors surpassed what I was expecting and the service goes above and beyond what is offered in todays life.

The installers on all of my installation occasions are courteous, respectful, answers all questions ( as silly as it may seem) do a fantastic clean up job and also gave me a hand in hanging up curtains and moving furniture since due to a knee operation I was limited in what I could do around the house ( they even asked if there was anything else that needed to be carried or moved before they left)

I highly recommend this company and if I had anymore windows or doors to replace I would use them again.

Chose Centennial based on warranty and recommendations for a new front door. Many errors upon initial installation. Crews were to return and correct/replace door twice and both times did not show up or provide adequate notice they would not be coming out. Crews finally returned to address issues, still not complete but installation manager is working hard to resolve our situation.

Love the door but required service for faulty lock set. Door is almost impossible
To open from outside. Called repeatedly and played phone tag for two weeks. When we called again was told staff had fixed the door the day before but no one came. Was then told that they would look into it and call us back but no phone call. Called them back and was told sorry we're really busy. Very frustrated particularly now that we are struggling to open the door from the inside. Fire hazard? Love the door, love the sidelight and was very pleased with the installation excepting the fact that the doorbell was never installed. Picked centennial due to the warranty and now am disappointed.

I like the service, installation time, & warranty. Most of I like the guarantee that they also make and keep on hand all hardware which comes with the doors or windows. From past experience these items when they break can never find replacements.

This project involed the replacement of our two exterior doors. We have used Centennial in the past and have been very satisfied with their products and installation service. Installation was very god but noticed a small issue with the glass on one door after the installer had left. This is where Centennial really shines!! They have a life time warranty on their products and labour. Placed a call to their service desk and the problem was looked after with no issues or long drawn out process. You pay a little more but the peace of mind is well worth it!!

Just had windows and sliding doors replaced. Everything looks good so far however is it asking too much for the installers to put the toilet seat down after using my bathroom??

We got our central windows 17 years ago and still love them. Had them come to put weather stripping in one widow and change small tabs that yellowed over the years. Service man was really nice and professional. Love my windows!!!

First they installed my front door, very happy with the result. Called them back for the rest of the main level, after that installation, found 1 problem after another. Called them back a couple times still having problems. Got really frustrated, but finally their installation Manager Don Rigby came over, very professional, I showed him some pictures and complained that I heard a lot of activities from outside even though my windows were closed, plus drafting really bad in the winter, then he decided to tear 1 window apart to address the issues and fixed them on point. Drafting instantly reduced by a significant amount the next day. Very disappointed with the company at first, but after going through all those problems, make me realize that they do have good warranty and they do have people like Don in the company that care about their customers. Thank you so much Don, if it wasn't because of you, I don't know how long all these gonna take.

I ordered our new sliding patio door at the end of August thinking this would be plenty of time to have it put in before it gets too cold or before the snow comes. An installation date is given to me at for the end of October which was fine...it was a custom door so I expected it to take a while to make. My husband took the morning off of work so he could be there for the installation as I was already working. Two installers arrive on time and take measurements of our door and tell my husband that they cannot install it as centennial made it too big. They were very apolagetic and said that someone would be in contact with us to schedule another date. Another install date was made for the end of November. Again my husband had to take the morning off of work as I was working again. Centennial called my husband at 7 am the morning of the install and say AGAIN that they have made the door to the wrong measurements. I heard this and became furious. I called the sales rep who stated that we would recieve something for this huge inconvenience (we haven't received anything) The door was installed last week (December now..we ordered in August) and we are pleased with the product but not with the service. We will be replacing the last 5 windows in the house next year but will not be using Centennial again.

The salesman Todd came to give us a quote on March 27th 2015 at 9am. He was spot on time. He spent about 2 hours explaining their product, how it was superior to the competitors and the details of their warranty. The price was more than we were expecting but the samples of the materials that he showed to us were first rate and very robust compared to the materials used by other suppliers we have had to install other windows.

Jason and Dave came to install the window on Saturday 25th April 2015 and arrived at 8 20am although the were due at 9am, they were employees of the company, ie. not contractors, they were both very polite and set up and got to work immediately.
Dust sheets were positioned before any work commenced and then they took out all the old window right back to the brickwork and made a new frame from scratch to take the bow window. They added insulation material where non was present in the old window frame and put in excellent quality materials all round.
Great care was taken to ensure that the window was properly aligned and level and when it was all installed a finishing wood trim surround was added on the inside of the window which matched our lounge trim. There was no chipped paint visible on the wall.

Finally, they picked up their dust sheets and using a shopvac thoroughly cleaned the carpet of any dust or debris. Outside was given an equally thorough clean and there were no pieces of wood, nails etc. etc. to be seen when they left (unlike all contractors we’ve had in the past).

Then on Monday 27th April 2015 Todd the salesperson came to follow up and see if the work was done satisfactorily.

The window looks absolutely perfect, the capping is professional and the sealing is very neat and even (no blobs and runs etc.).
We would recommend anyone who wants a top quality job to use this company even if you find their price a bit more than their competitors. Quality always comes at price.
Beverly and John