Structube

Structube has very stylish pieces but beware - their customer service is simply terrible. I ordered a bedroom set and had to wait over a month for delivery. Because they're a small company, they tend to run out of stock and customers have to be prepared to wait weeks if not months for their purchases.

I agreed to wait but was not prepared for the hassles that ensued after I made the purchase. First, the delivery date was delayed by over 2 weeks. Then they called me TWICE to remind me to pay the balance in the store before the delivery date. It was like adding insult to injury.

Worst of all, their delivery people were unbeievably rude and lazy. The guys carried the first items into my bedroom and I noticed they left their shoes on. As I had just had the carpet professionally cleaned, I was concerned. I asked them politely to take their shoes off and they refused. They pretended not to hear me and continued to bring in another load with their shoes on. I repeated my request and they decided to leave the remaining items in the middle of my front hallway, blocking access into and out of my condo.

I asked them to move the items into my bedroom and they refused, citing concerns about injuring their backs. What a piece of crock. I had paid $60 for delivery and these fools expect me, a petite 5'2" girl, to lift these heavy items by myself.

This is not how a customer should be treated, much less one who has spent close to $3,0000 on a single purchase ($5,000 in total) and has had to wait over a month for much-needed furniture.

A friend had recommended Structube to me but after this experience, I will discourage my friends and family from shopping here. They clearly do not aim to please their customers. The next time I need furniture I will be spending my money somewhere else.

Loved the selection of pieces in the store, and was very excited about the sidetable and coffee table. Unfortunately, when we were called to pick up our order, it took the staff almost 40 minutes to locate it in the warehouse. Then when I unpacked everything I realized that they had given me an incorrect piece & there was a chip on the coffee table. When I exchanged the table for a new one, there was a chip on the new table top too. Although I liked the style, and I shouldn't have really expected too much for the price I paid, it was really disappointing to find out that the furniture couldn't even hold up to regular packaging and shipping without getting damaged.
Turns out the same thing happened to some friends also. I recommend Structube if you want something better than Ikea, but want to replace the pieces in a few years.

We have bought furniture for our condo which can expand and collapse given our small space. Structube offers a good selection for the price. The only setback is that their stuff is always hot, so you might have to wait a while for your order to come in. The other great thing about this company is that it's Canadian and Montreal-based.