The two year anniversary for our major renovation has come and gone. We’re still thrilled with how everything turned out. The two year mark was important though, in that Level One provided a two year warranty on the work performed. Just before that two year mark it was clear that a mirrored closet door was just not right; it didn’t open and close smoothly and no amount of adjusting was keeping it in place. Short story, our Level One project manager arranged for a different closet door and had it installed, all at Level One’s expense. Then, more importantly, weeks AFTER the two year mark, we noticed our quartz countertop seam had come apart. A call to our project manager resulted in the original countertop specialist arriving at our door within a couple days of our call. A few adjustments were made, the seam re-glued and everything is like new, again at no cost to us. Also, we were told not to hesitate to call if it ever happens again. This is follow-up service of a caliber we did not know existed!
Corinne & David Roth, Vancouver