Our experience with The Home Improvement People (HIP) was exceptional!
We found HIP on Home Stars. We contacted three contractors, met with two and selected The Home Improvement People.
Our project started off small. To finish approximately 50% of the basement and replace the vanity in the master ensuite. Philip did the initial quote and he was easy to deal with and was very patient with us - making changes, answering all of our questions, etc. We told Philip that we would need lots of handholding throughout the project and we did!
When Philip first introduced us to our project manager, Elia, we knew he was someone who we could work with. When Elia told us what day the project would start we asked him if that date was firm? He responded Its written in the book of Elia & it was!
On the day the project began we were introduced to various trades: The team doing the basement, team doing the master ensuite, painters, plumbers and electricians.
From there on the project grew & grew. Shortly into the project we decided to redo the entire master ensuite including heating the floors. Then we decided to completely redo the powder room and replace the tile in the entrance and laundry room. Just as we were seeing the light at the end of the tunnel we came to the realization that if we did not upgrade the kitchen before we moved into the house it would never get done! Elia thought we were nuts and explained it would impact our anticipated move-in date. When we told him we could be flexible he agreed to do it and within a few days the kitchen was demolished.
The entire HIP team has been incredible to work with: Elia was great throughout the project. He was always available by text, email & phone and responded quickly, Gerhard backed up Elia and was also great to work with, Charlotte with her assistance on design, John & Kevin working their magic in the basement with the drywall, painting and flooring, Daniel & Victor everywhere with the project - demolition, laying tile, installing bathroom fixtures, etc. Daniel is a wealth of information and provided great advice during the project. The painter Jordan and his assistant David did great work. It looks great and we are very happy. I dont want to forget Haydee in the office who kept us updated on billing & payments. Many thanks to everyone involved - we are extremely happy clients and would use The Home Improvement People again and also recommend HIP without any reservations!