Home Improvement People Inc.

Dear Dan,
Re: Renovations

As you know, your wonderful crew completed the renovations of my
room downstairs, including the installation of a new 2-piece bathroom, last Thursday and I just wanted you to know how thrilled and excited I am about the results!

I was so impressed and pleased that virtually every day your people
arrived at the promised time, and they set to work quickly, efficiently, and did a greatjob in a very professional manner. They were without exception top-notch at whatever they came to do, and did it to perfection. I was also grateful that the debris was cleared away quickly at all times, given that the weather was cold and miserable many days.

Your company is blessed to have this caliber of people working with you and they clearly enjoy being part of your organization as well, which shows in their work. It was a pleasure having them in my home:

Christopher and Ricardo - Demolition and sub-floor - well-done
Chris - the Carpenter - beautiful job with the laying of the
Ceramic tiles, the laminate and the doors, etc.
Marlon and Erlon - Framing and dry-wall - great job
Ozzie and Sergio - electrical work - great job done
John the Plumber - beautiful installation of the vanity and toilet.
Nando - the Painting was done to perfection, he is truly an artist
and takes pride in his work.

Most of all, your greatest asset in your organization without question is Eli (Elia Touma)who has the exceptional ability to coordinate the trades so that the job went unbelievably smoothly and on time, and it’s clear that your crews have the highest respect for him.
At all times Eli kept in touch with me to keep me informed at each step along the way, and if I had any questions Eli was quick to get back to me immediately with the answers I needed. In all my years in business I have never met someone so highly organized and
I recognize that the job was able to be completed even earlier than was originally estimated because of him.

My friends who knew I was having this work done are so impressed with the speed at which the work was completed, and the ones who have come over so far are knocked out with the results. I think some of them who have contemplated having some work done in the past are now thinking about it again, and I will not hesitate to highly recommend your company to do the job.

Thanks again for your patience in allowing me to initially postpone
the starting date, which was very much appreciated. If and when I need any further renovations I will not hesitate to give you a call.

Yours very truly,
Helen .