Appliance Service People The

An earlier expensive service call to another KitchenAid authorized company had failed to solve the problem of the oven door of my KitchenAid range failing to unlock at the end of the clean cycle. ASP came within 24 hours, immediately established that the earlier repair had not diagnosed the problem correctly, told me I would have to send the board out for repair ($400) since the part is no longer available, and that I would be without the use of the stove for 2 weeks; in the meantime the technician disconnected the leads that were causing the problem. The oven is now usable, but cannot be self-cleaned. The technician was knowledgeable, smart, efficient and courteous.