I would not work with this company again. They came to my house in early spring and I gave them a $350 deposit to have my patio done. They agreed to have it done by the middle to end of June. This was written into the contract with them.
That date came and went and I heard nothing from them. So I started calling and again heard nothing.
After another week went by, I was starting to get worried about my deposit and my hopes of having a new patio for the summer, when Jason (the individual I had been dealing with) called me and apologized, saying there had been personal family issues they were dealing with and and one of their crew had been badly hurt. This, he explained, was why they had not arrived to do the job as promised. I believed his explanation and, as a result, agreed to proceed with the project and a new date was set.
However, just before the date arrived, we found a crack in our foundation and I called them to let them know we had to postpone the patio renovation as the foundation wall ran alongside the patio and we had to dig it out to fix it on the outside.
Since our condominium board could not give us a firm date other than this fall, we called and asked if we could get our deposit back for now, as it is a lot of money.
However, someone named Joe – I had been dealing with Jason, but he was not available – took this call and after bullying me and arguing with me, said I could have a partial fund. I didn't feel that was fair because they had failed to honour their contract and I thought I had been very fair and agreeable to them given their circumstances over their missing the deadline.
When Joe continued his aggressive behaviour to me and said I could have a partial refund or nothing at all, tired of dealing with him I hung up the phone, realizing this conversation wasn't going to get any better and I don't believe anyone should have to listen to someone yelling at them and talking to them in a bullying manner. To further illustrate his bad attitude, the next day he left me an aggressive voice mail message demanding to know if I had hung up the phone on him.
I believe I have now lost my $350 deposit to this company. I do not recommend using them, because not only did they fail to live up their end of the bargain as promised, the behaviour of this one individual was neither professional nor acceptable.
- Approximate cost of services:
- $350.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
The rating of you have provided us is absolutely irrational as we have made numerous attempts tp complete the work. We have been in constant communication with you, and have responded to all of your inquires. The only reason the job has not been completed is because you continue to put us off due to you foundation issues you need to rectify. We have agreed to complete the work next year if necessary, but that is not to your satisfaction. As it clearly states on the contract you signed with us, all deposits are non-refundable. Our position has remained through this entire endeavour that we are happy to complete the work as soon as you fix your foundation issues and allow us access to the property.
A timeline of events are as follows:
- Evening of June 24th we called to notify of our intention to come Monday the 27th to complete the work. That weekend you called us to notify us that you had an issues with your foundation that needed to be fixed before we could build your patio. We said whenever you are ready, we will come to do the project.
- During the middle of July we called you again, in an attempt to complete the work. Again you told us there was still issues with the foundation, and you did not have a timeline yet as to when it would be repaired. Once again we told you to call us when you are ready.
- In august we called you again to see if you were ready for us to come, or have a timeline for us. You said that it again had not yet been repaired, and that at this point you did not believe it would be fixed this year. We said not problem, we will complete the project for you in the Spring.
- On september 24th you called us and demanded your deposit back as we have not completed the work. However the work was not completed only due to your foundation issues, and we have made many attempts to due so. We explained again that we are happy to complete the work whenever you allow us to do so. We informed you that, as clearly stated on the contract you signed, deposits are non-refundable. After further discussion, and as a gesture of good will, we agreed to pay you back the majority of your deposit back, minus a $150 administration fee, as we made numerous visits to your house, and many phone calls with your before and after the signing of the contract. This was not acceptable to you at this time. You then hung up on Joe while he was explaining this to you. Joe called you back to discuss the matter and come to resolution, but you did not pick up his phone call. You also did not return any of our phone calls from there forward.
- There after you came online and wrought this unfair and unfounded review on us.
As we have made many attempts to complete the job this year, and been very accommodating to your situation, as well as being very involved and communicative along the way, i do not see how any of this situation warrants a 0 review. Sometimes you cannot satisfy every customer, even when the issues that causes the delays have nothing to do with you or your company. I hope our future clients can see the forest from the trees and that we made very attempt possible to complete the contract anreven reimburse part of a non-refundable deposit.