Metro Wide Paving Ltd

If you're considering contracting this company for any cement work - DON'T! In 2016, my mother, an 89 yr old senior hired Metro Wide to replace her front steps and walkway. They weren't the least expensive quote, nor were they the highest. Initially, we were very impressed with Jason, their sales representatives sincerity. He seemed honest and listened to what Mom wanted, even offering his advice on "what not to do". A diagram was drawn for the team indicating specifically how the walkway was to look upon completion. Not only did the team doing the work ignore the diagram and change the shape of the walkway without
prior consent, upon arriving at the house, it was discovered that as a result, they also tore out a "memorial garden." The answer given for the changes was, "that they must've thought it would look better". This wasnt their decision to make! We not only had to call them back to sand down visible clumps of concrete on the edges etc, but again months later when very visible cracks began appearing on the steps and walkway. Jason advised it was "settling" and to wait for the following spring when they would return to re-assess. We were advised in that spring by Jason that he had referred the concerns to his father-in-law, the owner. After numerous calls to arrange for Joe to come out and look at the cracks etc, he arrived and said he'd send someone out to do some parging to fill the cracks in. They did arrive and added parged the steps, only for it to literally fall off in sheets after the winter. Last year numerous large, very visible cracks began to stretch around the base of the steps and out across the middle of the walkway. Jason was called and numerous messages were left on his vm asking him to come and look at the problem. We were very aware that the warranty period had passed, however this is certainly not an issue one would expect after such a short period of time. Finally, after 2.5 mths he picked up his phone and confirmed receiving the messages, with no excuse as to why the calls had gone unanswered. He agreed to come out and look at the cracks etc. When asked for a specific day, as we wanted to be here, he said it "wasnt necessary for us to be home" and he'd call back once he "reviewed the situation". No call was ever received and when I finally reached him it was the end of the summer and he said, "oh, I referred that to my Pops (the owner). Didnt he call you?' I advised no and he assured me he'd have him call. No call has ever been received to this day and this company has never returned to take accountability for the poor workmanship and to rectify this particular situation. We've been very reasonable, giving this company numerous opportunities to do so, prior to resorting to leaving this review. The amount of money spent by my mother was a waste and this whole course of events has been very upsetting to her as the numerous cracks take away from the pleasing esthetic that the new walkway and stairs hoped to provide. All we want is for someone, be it Jason or Joe, to step up and return to make arrangements to fix the issues. We didnt previously, nor do we now, feel thats asking too much.