Canadian Leak Detection

Appreciate you Denis. Thank you for your update.

You are most welcome Joanne! Great season. We appreciate your kind words.

Thank you Mr. DeWolf! We appreciate you.

Thank you David! We appreciate your kinds words. It was our pleasure.

Thank you for your review! We appreciate you!

Hello Tamer. I am sorry to read your sour reviews on the internet. We did successfully find your leaks and accept your desperate request to dive the pool and patch over a dozen cuts in your liner. Most people would just sell you a new liner. You confirmed your next appointment time stating the pool would be clean and clear to dive but it simply wasn't. You couldn't even see the return jets in the wall and still argued that it was 'clean'. I am sorry but we can't help you until you change your opinion of clean. Rain alone wouldn't do that much. Good luck finding the right contractor.

Hi Orgad, I am surprised to see you here. It's unfortunate to see your comments after helping you out with various leaks over several years. I was able to find all the information you were looking for after you hung up on me. The reason I couldn't find the repair quote from "last season" was because it is actually from 2016! We went back to your place twice after that in later years to successfully find and repair other, non-related leaks on your property. We keep good notes on everything we do but we weren't looking at the right year and you insisted you knew what you were talking about. I sincerely apologized for not being able to provide you the information you wanted in June and offered to message your technician in case we got lucky. Of course he didn't remember anything, you can't be upset with that. Especially now, knowing you're asking about something from 3 years ago. And then insulting me for not getting back to you sooner?

We would normally ask customers to give us a chance to make things right but after this nasty review... ****CONTRACTORS BEWARE.

The owner and I are very aware of this case. We detected a plumbing leak on their pool lines and gave them a heads up of possibly having a second leak 20ft away. We gave them a competitive price for the one repair for now. At their request, we scheduled repairs and sent them our best repair technician. He had to make two visits to complete the repair. 2 hours is an unfair exaggeration when you consider the truck costs for 2 trips and materials. He was even kind enough to leave them a FREE skimmer lid the second time he came so they wouldn’t have to buy one from the pool company they kept complaining about the entire time (they quoted them $80+ tx). When they saw how well the work was done, instead of thanking him, they requested a reduced price! Almost a month later, they reported further leakage. We came out again to test FREE OF CHARGE. Pin-pointed a leak where we originally suspected one. The woman grew upset when we provided a quote for the second repair. She accused us of causing the second leak and began arguing with our technician about our pricing, business model and practices. It got silly. He put her in her place and left. No one should put up with that. Unknown to her, the last person there was an owner of Canadian Leak Detection and she tried to report him to our office to leverage additional credits to her account.

UPDATE: The reviewer called our office requesting repairs from us even after their harsh review. We obviously declined to work for them and they have now taken to the internet in retaliation. ****CONTRACTORS BEWARE.

Thank you for your time in sharing your feedback. The business owner and I, the manager are well aware of this isolated incident. A large leak noise was detected in a pipe under a basement wall and could be heard bubbling on both sides of the wall. The leak was explained in detail verbally. The basement had a finished room on one side and an unfinished room on the other. Our technician suggested to start repairs on the unfinished side of the basement first to avoid excavating on the finished side unless you absolutely have to but he did warn you it may turn out being two holes on either side. You emailed us pictures of both holes on each side of the wall demanding a full refund claiming that we missed the leak by several meters. There was a lot of water in each hole from wash out underground which would explain why we heard it bubbling on both sides of the wall when we detected it. We politely re-explained how you were already warned this may happen and you seemed to understand his points of view before he left. The leak could have been anywhere on the 40-50ft length of pipe. Unfortunately, after reviewing your case, we did not feel a refund was merrited and did not honor your request. You took to the internet as you said you would. If the wall wasn't in the way, we would have told you to dig right in the middle so you could access both sides.