Our clothes washer was leaking a bit and, because we are unfamiliar with history of the machine having just moved in about the condo few months ago, I called Mr. Appliance. Our service person Trace was very engaging and it was obvious he takes pride in this work. He quickly determined that the washer had been poorly repaired a number of times over the previous 15 years. The source of the leak was repairable but given the age of the machine we opted to replace it. We never felt pressured to make a certain decision and Trace clearly explained our options. He also connected us to Sherwood Appliance who could assist us in finding a new machine if we wanted. It was a very positive experience and Trace made sure we were clear about the issues with the machine and options available to us. I would use the company again in a heartbeat.
- Approximate cost of services:
- $96.00