Our sewer drain was blocked which caused significant flooding in our basement. During the course of the initial cleanup, Michael from Waterworks happened to be passing by and stopped to offer advice and diagnostic assistance to help assess the root cause of the issue. Waterworks has a crew on-site the next day to start the sewer replacement and Michael gave upfront pricing, as well as a very accurate estimate of how long the work would take. We were very satisfied with the quality of the work as well as the overall responsiveness of Waterworks during a rather stressful time and would not hesitate to use their services again.
My only issue was with the followup work we requested to make sure our sump pump system was ok... the technician that was sent out (not Michael) initially did not do anything due to some tiles that had been stored in the sump room... after I had cleaned them out (a 4 minute task), he returned and simply reattached the battery to the backup sump pump. While I recognize that Waterworks did not do the installation of our sump pump (I'm sure it would have been done better if they had!), I would have appreciated a closer look to ensure proper functioning. They do appear to be ok though, and we were not charged for the sump pump call.
My overall experience with Waterworks was excellent and I recommend them wholeheartedly.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Adam, Thank you for taking the time to compile and submit your review. Your patronage is appreciated and Michael was glad that he was able to present a solution to your problem and resolve it on the spot. We pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! Your WaterWorks Team