Waterworks Plumbing & Drains

I have been a home owner for almost 40 years, and I never had to hire anyone to fix any plumbing problem.
That was until last Saturday, our kitchen sink was clogged.
As always, I tried to unclog it myself, using all the tricks I know, including toilet plunger, wired clothes hanger, and even a vaccuum cleaner.
But this time, my luck failed me, in the process, I broke the sink basket and the pipe connection, making matters worse.
My wife had to prepare our dinner and washing the dishes in the basement, using the laundry sink down there.
After dinner, I tried once more to unclog it, still no luck, I realized it was time to raise the white flag and look for help.
But as I mentioned above, I never hired a plumber before, I didn't know who to call.
I spent that evening going over websites, reading reviews on plumbing contractors, eventually I found the HomeStars website and read a lot of great comments about WaterWorks.
Before I went to bed, I had already made up my mind to call them first thing in the morning.
Sunday morning 9 AM, I called WaterWorks, a lady answered the phone. She was very friendly and patiently took down all the details and promised someone would be at our house within an hour.
Before 10 AM, she called back and asked whether it was ok to wait for another hour, because the technician unexpectedly had to spend a little more time on the job he was working at that moment.
I told her it was ok, and thanked her for letting me know.
At 11 AM, a young man showed up at the door, he introduced himself, his name was Todd.
He was also very friendly and patiently listened to what I had to tell him.
He then checked under the sink and went to the basement to see where the drain was connected to the main down pipe. He explained to me what had to be done and how much would cost to get it fixed.
Although it was a little more than I was hoping to pay, but he impressed me that he was knowledgeable and capable of doing a good job, therefore I told him to proceed.
He replaced the sink basket and the connector first, and then used a 25 feet plumber's snake to unclog the drain pipe. It took him several tries before he finally freed up all the blockages.
After reconnected all the piping and made sure no water dripping anywhere, he vacuumed the area thoroughly and the sink area looked completely clean.
In conclusion, I am very satisfied with Todd's work and would recommend WaterWorks to everyone.