Waterworks Plumbing & Drains

I needed to have the external water shut off valve and a laundry sink valve repaired, both were leaking. Waterworks sent me a highly qualified plumber to assess the problem and provide a quote. I have used this company many times before, and have always been happy with both the work provided and the fact that they have always honored their quote to the penny.
As it turned out, the external water valve needed to be replaced and because the genius who had finished the basement (not me) had almost completely buried the valve behind drywall above the drop ceiling, the drywall needed to be cut away ceiling tiles removed, furniture moved and a new valve soldered in place. The laundry sink needed needed new cartridges installed (both were changed) even thought only 1 was leaking, and all debris was cleaned up completely.
This job took many hours more than even I had estimated, yet the company stood by their original quote. Moral of the story, think twice about estimates that sound too good to be true because they probably are.

This company uses a fixed price approach which I prefer because it really protects both the client and the company using the average cost of similar work. So this means that some times the work will require a certain amount of time and materials and other times it will take much more than expected. The last thing I want to hear after the job has started is "we have discovered that the problem is much worse than we thought so your we need to charge you much more than our estimate". In my over 40 years of working with contractors I have heard this more times than I care to remember. I want a contractor who has the knowledge and experience to quote me a fair price and honor they price the give me regardless of unexpected events.
Thank you Michael and the Team at WaterWorks