Miracle Movers review
Reference number 30057
My nightmare
Stay clear of this moving company shady as they come.
After several email attempts to bring this nightmare to an end , miracle movers have now stop communications. Their words mean nothing.
The only way this kind of a business will hear you is to take action. The two gentlemen that moved us have several complaints against them,yet they still work for this company that says they have a high-level performance and a professional and dedicated team. Is it professional to hold your belongings hostage, all the while your paying, paying and paying.
Is it professional to smoke in the back of the truck with other peoples belonging to name just a few. This I observed several times. This is not a moving company I would use again or recommend .These 2 men will do what ever it takes to get miracle movers their money at any cost especially ours and that is why these 2 men are still on the payroll. There good at strong arming the customer.
These are the issues with Miracle Movers it's a miracle I have any furniture left that wasn't damaged
I was told when booking the move that the movers would not take a break until the move was complete.
That my possession would be handled with the best of care.
That your employees were trained experienced movers.
I found all of the above to be untrue.
Issues at hand
1) loading started at 2:pm and was completed at approx.8:pm.
It took 6 hours to load a 2 bed room house
All 80 percent of the items were packed and stacked in the living room for easy removal.
Comments and request to move a little faster were ignored and had no effect
With 2 dollies available both movers choose to carry only 1 box at a time regardless of the weight or size.
When asked why they were not using the dollies they replied what dollies and walked away.
I believe the loading of the truck should not have taken any longer than 2.5 hours.
2) Travel time to the delivery location was approx. 45 min.
I have no concerns or issues.
3) We arrived at the Carstairs location at approx.8:45. Your men demanded that we had to feed them and they stopped working, I went to the local subway and purchase 2 sub with expectation that they would pay me back, but instead I did not even get a thank you,they finished eating and after another smoke break they went back to offloading the truck.
Your men started with offloading the truck onto the front lawn of the apartment and left those items until much later. Large items were being dragged up the stairs with absolutely no protective covering and items were damaged.
They continued to off load 1 box at a time and would not utilize the 2 cargo dollies.
I was then asked to pay my bill in advance estimated to 11.5 hours, I protested but was told they would not continue until paid. This included their lunch break.
Note. I had supplied coffee and cold drinks throughout the day and night and into the morning hours hoping this would motivate them to faster.
When it started to rain the items left on the front lawn were left there with no effort from the movers to protect them.
I asked why it was taking so long to complete the move I was told that the stairs were slowing things down. Which resulted in water spot damage to my couch.
I responded that they were the so called professionals and should be conditioned for this type of walk up and that is why I had hired them, I got no response from them and I believe they got even slower taking 45 min to move 8 boxes.
At approx. 1:15 am I was again asked to pay more money for them to continue with the move, this time they wanted another $40 dollars cash for them to continue, as I had no cash I had to go to the bank to withdraw money to pay them.
I had now paid $1533.00 for a move that should not have taken any longer than 6 hours and no more than $780.00. And to make matters more stressful at 2:45 I was approach by one of your men informing me that they now needed the $40.00 they asked for earlier before they could off load the remainder of my furniture and that this was Miracle Movers policy.
They finally completed the move at 3:am in the morning. I was so tired I went straight to bed.
When I awoke the next morning all the damage to my furniture became very apparent.
Note: It would appear that your men took absolutely no care in my things. As it appears they were tossed around in the back of there truck, no blankets were used to care for my furniture.
The blankets laid on the front lawn and were used to blew his nose on them, Disgusting. I am still finding damages and I have not fully unpacked yet.
I contacted Eugene the next morning and he assured me that he was going to charge me $808.50 for 6 hours, this includes a $110.00 for the one time charge and credit my credit card for the remainder, this has not happened yet. Eugene was than removed from my complaint and Ron was now taking. Nothing has happened since Ron took it over.
I made several attempt to contact both Ron and Eugene with no response,
I sent a many pictures showing damages and some damage beyond repair.
Replacement Costs
Credenza - damaged in 4 spots your guys have destroyed my $800.00 credenza.
Fireplace -left side of the top is no longer attached. Cost $649.00
Couch - water spots cost $799.00
2 leather end tables cracked legs and torn leather cost $280.00 each
Tepee stand broken shelf $29.00
Secretary desk damaged to top,front and draw $799.00
I have damages of $3336.00
+1493.00 move cost
+40.00 cash to your guys
+14.00 for the supper
for a grand total $5183.00. This is what the moved cost me,
It should have cost me $ 770.00 plus GST for a total of $808.50
This is what I paid for my items and your guys showed no care in handling them. You need to make this right.
The following are your words, I hope you will stand by them.
PROFESSIONALISM
The move into your new residence or office will go faster with the high-level performance of our professional and dedicated team members.
The above and below statements were not applied by the 2 men that moved my belongings.
As apparent by my damaged furniture. If they had this would not have happened.
The moving crew will arrive equipped with special moving blankets to ensure that your belongings are relocated safely and securely. Two dollies will be available transport (when the layout allows) large items safely and effectively.
They did not stand by their word. Surprise Surprise.
- Approximate cost of services:
- $5,000.00
- Company Response
1) At the pick-up location, movers recevied your instructions to move the stuff from the living room (prepared by you in advance) and couch and some miscellaneous items from the basement. Only after they packed everything into the truck, you explained that there are more furniture to move from other rooms and upstairs. The movers had to re-pack the stuff inside the truck in order to optimize the space and make more room for the rest of the furniture. That is why loading took longer than anticipated.
Movers utilized the dollies when appropriate. Everything else was moved by hand as required. Movers also utilized all moving blankets. None of the blankets were left unused.2) Upon arrival at the drop off in Carstairs, since the movers did not know the area, they had asked you where they can buy food. As an answer, you offered to go and buy food for them. The movers did not stop working until you returned with the subs. Being very hungry, movers eated the subs quickly to resume work from a maximum 15-minute break. Because you did not show them the bill for food, the movers understood you did not wish them to pay.
NOTE: please email us the expenses you incurred for food/drinks for the movers and the movers will reimburse.3) At the drop off location in Carstairs, the movers unloaded several items from the truck onto the front lawn in order to facilitate offloading of the rest of the items from the truck. There are some rules and guidlines they follow when offloading. Some items should go first into the residence, the rest will go afterwards. When it started to rain, the movers proceed immediately with moving the furniture from the lawn into the residence. Considering the heavy rain which poored that late evening, removing the stuff from the lawn was a better decision than covering them with blankets which would have costed movers more time and found everything all soaked.
It is worthwhile mentioning that movers had to move everything upstairs on to the 3rd floor. These were stairs of which were had not been advised beforehand. Moving a property of your size up narrow staircases, adds lots of time on to the offloading.4) Regarding payment, as relayed to you in the booking confirmation email, all payments are due prior to truck being completely unloaded. The movers estimated the number of hours they need to complete the move and thus presented you the bill which was charged to a credit card. Since it was beyond midnight, and office could no longer accept credit card payments, movers had to bill you for the extra time it took them to move in the last items. Cash was the only option.
5) Regarding the breaks, please note that according to our FAQ section (which you confirmed you have read), movers are allowed 15 minute break while still on clock. For every 4 hours of labour, movers are allowed 30 minute break which is not billable to customer. The largest break your movers took, was the 15 minute lunch break.
6) Please, note that we always ask for a list of items or inventory to be moved. It helps us ensure we arrive prepared for your move, as well as successfully coordinate the entire work day. All our attempts to obtain the inventory from you was met with your refusal. Had we received your list of items to be moved, we could have anticipated the labour and advised of a better moving plan. Please, understand that a regular "2 bedroom house with no appliances and exercise equipment" (as relayed by you over the phone) takes on average between 4 to 6 hours and requires a 20 ft long truck. In fact, we sent you a 26 feet long truck which fits a fully furnished 3 bedroom house with appliances and exercise equipment. The movers reported that they had the 26 ft truck packed to capacity. Even William, after loading, verbally acnkowledged to the movers what a good job they did with packing the truck at the pick-up. To load and unload a fully packed 26 ft long truck, with up to one hour drive time between locations, plus long walk from the truck to the building, and stairs to 3rd floor, would naturaly take time and require tremendous effort from 2 movers to complete.
Moverover, considering that our movers start at 8am or 9am every morning, we would not allow for an 11-hour assignment in the afternoon. In fact, movers had the right to stop at 8PM (12 hour work day limit), go home and return next morning to finish the move. Instead, for good customer relations, they chose to stay and complete the move even beyond midnight.7) Regarding the damages which are claimed and shown in the pictures, it is worthwhile mentioning that while some furniture showed signs of normal wear, the majority of the furniture the movers saw on the pictures contained previous damages (including scratches, dents). Although, in such cases, movers are supposed to fill out a "previous damage report", they did not proceeded with it because of two reasons: it would have added time to creat the report and, the owner would normally be aware of any previous damage or poor condition of the items and in good faith would not claim the damages from the movers.