City Wide Group Inc

Foundations
Toronto ON M4B 3N4
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Foundations
City Wide Group Inc
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92%

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Reviews for City Wide Group Inc

Average customer rating:
9.5 10 (360 reviews)

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Private User
Private User
Private User reviews St. Catharines, ON
10/10

Service

City Wide addressed water issues in the basement that I had put off because I anticipated that the cost would be prohibitive. Casey the customer service rep came out and provided several options for addressing the water issues with the associated costs, which were reasonable.

In order to do the work the air conditioner needed to be moved as well. The company arranged for this to occur at a reasonable price, which was included as part of the cost. Also, we had a fence door that needed to be taken down temporarily.

The company used blueskin as one of the waterproofing barriers and so the work was able to be done just before Christmas despite cold temperatures. When investigating another company they used a waterproof spray which had temperature limits in that it could not be used below a certain temperature.

The fellows came out and moved the air conditioner into the garage, dug the trench with shovels with minimal mess, moved the fence and dug below a deck. They encountered a surprise with old pool water lines that entered the house when the pool pump used to be in the basement. These were cut and filled with hydraulic cement.

Following waterproofing, the eavestrough downspout was reconnected to the storm sewer, the fence was reinstalled and the site was restored into better condition that when they arrived.

Shortly after the work was done we had a week of rain and had no water leaks.

Customer service and the tradesmen were tremendous!

Approximate cost of services:
$3,000.00
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Private User
Private User
Private User reviews Scarborough, ON
10/10

Exterior Waterproofing

Basement was taking in too much moisture. City wide provided a reasonable quote and a quick turn around time. Workers were professional and friendly. Left the exterior pristine.

Approximate cost of services:
$16,000.00
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Private User
Private User
Private User reviews Guelph, ON
7/10

Water leak

We discovered water in our basement and thought it might be ground water coming through the foundation. It was the weekend but we called City Wide and other companies. Jamie from City Wide was quick to respond to our call and came out on Sunday. After assessing the situation he helped us determine the problem was not likely ground water but the city water line. He suspected it had developed a leak and was causing a build up of water outside that was now coming through the cinder block foundation. Because it was not a foundation issue he suggested we call the City as well as a plumbing company. Jamie was great and gave us good advise even though it didn't result in a job for City Wide.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Oshawa, ON
10/10

Water in basement

I had an issue with water in my basement after winter thaw and heavy rain. I called City Wide and other basement professionals to help me source the issue. City Wide was the only company to call back within 24 hours. Soon thereafter Tony came over to start investigating the potential issues. He had a plan in place that day with how they were going to proceed. This included the plan, potential reasons and written estimate of for the work.
Tony and his crew were onsite a less than 2 weeks later to begin the work. The project required more work than initially thought, the issues were explained in detail and Tony had the next plan in place.
Having to dig up the perimeter of your home is not fun experience but if I had to do it again, I would not hesitate to call Tony and his crew from City Wide. Great customer service, great work from the crew - they were hard working and always answered my questions to relieve some of my anxiety.
Thanks again for job well done and I will recommend City Wide Group in a heartbeat!!

Approximate cost of services:
$12,000.00
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Colleen in Kingston
Colleen in Kingston
0 reviews New Hamburg, ON
10/10

basement waterproofing

Had an issue with a leaky basement. I called City Wide and James came over the next day. He quickly identified the problems and came up with the right way to fix it. The City Wide crew worked long and hard in trying conditions. They were polite and professional and answered all questions. City Wide went that extra mile and also installed a sump pump free of charge. Cleaned up very well and left the basement spotless after installing the sump pump. Thank you James, Chris, Roseanna, Ben and Peter.

Approximate cost of services:
$7,659.00
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EWalk
EWalk
1 review Brantford, ON
10/10

Great Experience

We recently had a basement flood and called City Wide Group based on a recommendation from a past customer. Jamie came out and was able to explain to us exactly why the flooding was happening and came up with a design plan to fix it. A new sump pump, weeping tile and waterproofing were installed, and Jamie was able to design the work so it would not affect our driveway and front porch or destroy finished areas of our basement. His team was able to fit us in immediately within the week. They did a great job, worked quickly and efficiently, and cleaned up afterwards. Would highly recommend them.

Approximate cost of services:
$30,000.00
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N in Toronto
N in Toronto
0 reviews Whitby, ON
0/10

I don't have enough words or character space to name everything that was terrible

As per our contract, signed October 6, 2021 "Contractor shall begin work at the Residence within four weeks of signing this agreement and shall make reasonable efforts to have the Contractor Scope complete within eight weeks of commencement".

It is now April 5, 2023. I do not have a completed project but I do have emails from my town saying that inspection was failed a year ago and an unpaid permit. Citywide told us our underpinning was complete and permit paid, so they were not honest with us. I also have a basement that reaks, a ruined driveway and damage to my lawn and neighbour's property. These are outstanding items they said they would fix on Jan. 24 2023. Nobody has come. We had several crews come and go during the underpinning process, citywide fired and rehired countless subcontractors all the while we have no project manager.

Honestly I cannot even list all the issues we have had but 2 years later and this is still going on.
Thank god my husband has worked in this industry, he caught so many unsafe things before they poured concrete, including rebar that was literally just thrown in a pit (it wasnt installed!). Run toward literally any other company. Nobody at the company has a clue what is happening at my home, meanwhile the owners we are sitting on a two year old open permit and a basement that smells like a toilet. Let alone the state of our driveway, which was torn apart. They didnt even try to protect it, they just dumped bins on our driveway, which is a clause violation, but they have violated so many clauses in our contract I can only assume we were just the unluckiest people of all time because they seem to have good reviews and I cannot for the life of me figure out why. Citywide if you are reading this I am literally begging you to please finish my basement.

Approximate cost of services:
$80,000.00
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VINOD
VINOD
0 reviews Kitchener, ON
10/10

Excellent work from City Wide Group.

I am writing this note to showcase my utmost appreciation on the professional work done by City Wide group at my Kitchener homes basement water-leaking issues during December 2022.

When we initially discovered the water-leaking issues on our basement, we were confused of the root cause, as none of the other contractors were confident of the actual cause, but then we had the privilege of interacting with Jamie from City Wide Group, who after having a detailed inspection, triage and analysis convincingly designed a solution that fits within our budget. From there-on, we have had the privilege to experience similar professionalism and workmanship from this team until today. They were always at your disposals, patient and attentive to our calls even did site-visit after the business hours .

Jamie and team were always at our disposals, very knowldgebale & skillful, patient and attentive to our calls even did site-visit after the business hours and so as their work crew. The crew has completed the repair/maintenance of basement waterproofing and sump-pump installation job in record time ( ahead of the schedule), showed great care in their work around the foundation of my house and cleaned up beautifully after the job.
During the course of the work, the City Wide team had briefed my almost on a daily basis on the progress of the job, the details of the damage/clogging observed on weeping tile along with pictures, also shown me the pictures of various remedial measures almost on a day to basis until the final completion.

I found this is as a very professional experience and found the team very skillful in this space. I would like to thank again City Wide group, Jamie and their entire crew for the outstanding work in restoring my basement to livable condition in record time.

Approximate cost of services:
$30,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Bad Service

Had some sidewalk work done at my business location in 2020. The sidewalk was completely destroyed within 6 months. Its now going into 2023 and the company has numerous times promised to fix the sidewalk including having it replaced. Over 2 years and my problem of work is not completed. The work was terribly done, the service in regards to fixing the issue has been to least same non responsive. Always promises to look at and repair but no one comes or calls.

Approximate cost of services:
$8,500.00
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Katherine in
Katherine in
0 reviews Kitchener, ON
10/10

Excellent experience with exterior foundation waterproofing

My 100-year-old house foundation was suffering from several cracks and other problems, so, after research and consultation, I opted for an exterior waterproofing job. My experience with City Wide was excellent from start to finish. Jamie brought outstanding expertise to the job, and his communication, patience, and attention to detail were all superlative. His crew demonstrated the utmost professionalism at all times. They always arrived when they said they would; they showed great care in their meticulous work around the foundation of my house; and they cleaned up beautifully. The peace of mind that comes from this job well done was worth every cent. I would not hesitate to recommend City Wide to anyone with water-related problems around their foundation.

Approximate cost of services:
$15,000.00
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Company Response

Hi Katherine,

Thank you for the kind words and recommendations. It was our pleasure to assist you with your waterproofing.

All the best,
The City Wide Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Wide Group Inc

City Wide Group is your first choice for waterproofing and underpinning service in Toronto & the GTA. We have been in business since 1961, building a reputation in this community for timely, quality work always done right the first time. Family owned and operated, our team of waterproofing and underpinning specialists is unmatched when it comes to client satisfaction. Our unwavering dedication to outstanding service has earned City Wide Group the prestigious Consumer’s Choice Award for 23 consecutive years.

***

For comprehensive waterproofing and underpinning solutions that protect your home, your equity and your peace of mind, choose City Wide Group.
Our expert advice and timely, dependable service are backed by an accurate quotation and guaranteed satisfaction, whatever your needs. We can permanently prevent wet basements, seal foundation cracks – inside and out, install weeping tiles, install drains inside or out and lower your basement.

***

Safeguard your family’s health, your most cherished possessions and your property’s value- contact City Wide Group today.

CATEGORIES
Waterproofing, Concrete Contractors, Foundations, and Masonry & Bricklaying
PRODUCTS
Blueskin WP200 Delta MS
SERVICES
Waterproofing, Exterior & Interior Waterproofing, basement waterproofing, wet basement, leaky basement, window well, Underpinning, Concrete, Masonry, Drains, Plumbing, Back Water Valves, waterproofing contractors Plumbing, Drains, , basement waterproofing, wet basement, leaky basement, foundation crack, window well, foundation crack repair, weeping tile installation, waterproofing contractors
BRANDS
Bakor Blueskin WP200. Corsella Dorken - Delta MS drainage membrane (dimpled). Back Water Valves
SPECIALITIES
Exterior & Interior Waterproofing, Weeping tile, Underpinning, Basement lowering, drains
WEBSITE
https://www.citywidegroup.com
YEAR ESTABLISHED
1961
PAYMENT METHOD
Cheque, Cash, All major Credit Cards
LICENSES
Metro Lic. # B-8393
MEMBERSHIPS
26 Time Consumers Choice Award WinnerBBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
LIFETIME Transferable Warranty
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