City Wide Group Inc

Waterproofing
25 Hollinger Rd. Toronto ON M4B 3N4
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Waterproofing
City Wide Group Inc
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91%

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Reviews by rating (past 12 months)
Best of 2021 winner 10 timesBest of 2021winner 10 times

Reviews for City Wide Group Inc

Average customer rating:
9.6 10 (349 reviews)

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Madat in London
Madat in London
0 reviews Mississauga, ON
9/10

Water Proofing Done Professiionally

Overall City Wide is a dependable company and their work done with care. Even when challenges arise City Wide is very pro-active in handling them very professionally. They fulfilled their obligations as they had promised. I will not hesitate to call upon them.

Approximate cost of services:
$8,000.00
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Audrey in Russell
Audrey in Russell
1 review Cambridge, ON
0/10

Dissatisfied Customer

What’s the point of having a Lifetime Transferrable Waterproofing Warranty if the work never gets completed or the company does not fulfill their contract? Poor customer service, poor communication, poor workmanship, empty promises… this is what City Wide provides its customers!

I hired City Wide to waterproof the exterior wall of my basement in October, 2018. City Wide Inc sent out a group of workers to start the job on Nov. 15, 2018. The crew was sent out WITHOUT a work order or a site supervisor. Who sends a crew to do a job, when the crew doesn’t know what to do?
The job was rushed and was not completed properly. The crew was on site for 1.5 days and left without completing the job. As CIty Wide did not follow up with the customer, we, the customer, had to reach out to City Wide to find out when they would complete the job. On November 28, we had an on-site meeting with Richard, as we felt he needed to see exactly what the crew had left undone. Richard agreed that the job was not completed and stated that more work would be required. Even after this visit on November 28th, there was still total silence from the company. There was no plan put in place and no further communication from Citywide.
This was the first of many instances that City Wide Group did not follow through with promises and dropped communication.

On February 4th, 2019 my basement was flooded, due to water flowing in directly at the site they said they repaired but never completed, causing considerable damage to the walls and floors of my basement, including the furniture. We requested another on-site visit, which was booked and then cancelled by City Wide. It seemed no one felt the need to come and have a look at the damage that their poor workmanship caused. After several phone calls and emails, a meeting was finally set for February 7th. During his Feb. 7th visit, the site supervisor agreed once more that work was not completed and said that the work would be completed in Spring, 2019. Once again, I was not contacted by CityWide to set up completion of the job in Spring, as promised.

On July 8th , I reached out to the company via email, as I had heard absolutely nothing regarding proper completion of the November, 2018 job. I once again got the runaround. Dates didn’t work, tires were flat, site supervisor couldn’t make it, etc. One poor excuse after another, instead of satisfactory customer service. On July 22, Richard and Vlad came to do an inspection to confirm what was necessary to complete the job on the outside, as was originally contracted for in 2018 (9 months later.)

On July 31st, the site supervisor changed his mind and ordered a crew of six men to complete the job cosmetically on the surface, but not complete the structural job that was originally contracted in fall of 2018. City Wide Group does not fulfill their agreement.

On January 11, 2020, I had yet another leak in the exact location that had, according to City Wide, been “fixed” twice by them. If the job had indeed been completed properly, as per the contract, it would not have leaked.

I immediately contacted Richard and Chris with pictures of the water leaking into the basement yet again. The next day, Richard came to the site and agreed there was a leak and that it was obviously not fixed. They also took pictures and reassured me that I have a lifetime warranty from ground level down. He told me that he would report his findings to Chris the next day (confirming that the leak was indeed still there in that very location that they claim to have “fixed” .) Even after evidence seen first hand by a City Wide employee was presented, Chris still did nothing. No action was taken, yet again proof of horrible customer service.

I again, was put through a great deal of stress, constantly needing to reach out to the company, as they did not follow up. City Wide group ceases communication with customers, leaves them to deal with problems caused by their lack of professionalism and does not provide basic customer service, making customers feel the warranty is USELESS!

On February 17, 2022 yet another leak occurred in the very same location. I once again reached out to CIty Wide Group. The next day, an employee came to investigate and confirmed that there is definitely a leak in the exact location where repairs were to have been completed. I provided pictures and videos in a timely manner. Chris responded, promising he would contact me with a plan. Several months later, I am once again waiting for correspondence from Chris of City Wide Group.

Over three years later, I am still waiting for work, which I paid over $4000 for in 2018, but have incurred over $10,000 in damages, due to poor quality workmanship, unfinished work and empty promises from Chris and the City Wide Group, to be completed!

Do not hire this company, unless you wish to be provided with poor customer service and taken advantage of by broken promises and lack of communication.
I hired them to fix a leak in my foundation, which should have only taken a few days from start to finish, only to have them create a far greater problem. I am still waiting for the job to be completed. Their slogan is “WE DO IT RIGHT THE FIRST TIME”... This is one customer who knows this to be untrue! I regret ever contacting this company!

Approximate cost of services:
$4,000.00
3 of 3 people found this review helpful.
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Paul in Toronto
Paul in Toronto
1 review Toronto, ON
10/10

Backwater Valve Installation

After receiving exemplary work for the waterproofing of my basement (i also did a review), it was recommended by my contractor to get a backwater valve installed.

Tony, the advanced technician, recommended that i replace my drain and install the valve inside the house rather than outside where it will be more expensive to install. Our area doesn’t have an issue with sewer backups.

The work was completed in one day. Tony showed up with the workers. They were extremely friendly and professional and cleaned up thoroughly after themselves. The work was a masterpiece with regards to the cement that they put down around the drain and plastic diamond cover.

I highly recommend this company!

Approximate cost of services:
$5,000.00
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Private User
Private User
Private User reviews Toronto, ON
1/10

Lazy, unresponsive

Took a month to do two days work with my yard a giant mud hole the whole time. Then left all the equipment in my yard for two weeks so i couldn't landscape before winter. Never responded to pleas to clean up. Look elsewhere.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Waterproof basement

Awesome job. The job was done in less than a day. The crew was professional and cleaned up afterwards. I would highly recommend this company in future. Thank you very much CityWide.

Approximate cost of services:
$3,500.00
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Company Response

Hi there, thank you for the kind review! We're glad we were able to assist with your restoration needs!

Paul in Toronto
Paul in Toronto
1 review Toronto, ON
10/10

Basement waterproofing and leak fixing

I am extremely satisfied with this Company. Tony answered my email within the first day then did a thorough inspection of the leaking basement. He offered various choices for a partial fix or having the whole basement waterproofed. I went with the latter.

The four workers that came worked continuously. They were polite and gave me choices as to which shrubs should be kept verses the ones to be removed. After the work was completed, they cleaned the site thoroughly and actually
relayed the bricks better than it was previously.

I have rarely seen such professionalism amongst construction workers.

Approximate cost of services:
$20,000.00
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Company Response

Hi Paul, thank you for the kind review! We're glad we were able to assist with your restoration needs!

helen in Hamilton
helen in Hamilton
0 reviews Hamilton, ON
10/10

Foundation crack

What happens if there is an issue with the job? City Wide came back and redid the complete job to the meet the specific details of the contract. It required digging down to the footings to repair the crack in the foundation. I was totally impressed with their efforts to provide complete customer satisfaction. I would highly recommend them!

Approximate cost of services:
$2,500.00
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Company Response

Hi Helen, thank you for the kind review! We're glad we were able to assist with your restoration needs!

Steve in Toronto
Steve in Toronto
0 reviews Toronto, ON
10/10

Basement Waterproofing

I had a wet basement so I looked her for the top waterproofing companies in toronto. City wide group was by far the most responsive and professional. They gave me a competitive waterproofing estimate compared to others. Chris took care of my project and was in and out cleanly as promised. Thansk!

Approximate cost of services:
$15,000.00
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Company Response

Hi Steve, thank you for the kind review! We're glad we were able to assist with your restoration needs!

crack in foundation
crack in foundation
0 reviews Brampton, ON
10/10

L6S2V1

had a crack in the foundation came and looked at it and explained in detail what was going to be done .job was completed in a day. Did an excellent job and the clean up was like they had never been and excavated.

Approximate cost of services:
$1,800.00
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Company Response

Thank you for the kind review! We're glad we were able to assist with your restoration needs!

dale in Mississauga
dale in Mississauga
0 reviews Brampton, ON
10/10

Basement Waterproofing

I came to know of The City Wide Group through internet search. I contacted them for a quote to externally waterproof the back and the two sides of my house. Alex Vieira, their project manager visited me to provide with a quote. I was very impressed with his genuine sincerity in answering the questions. He gave me a very good price and guaranteed quality work. I decided to go with the project. The crew were wonderful, dedicated and punctual. They completed the waterproofing work and restored the surrounding area in original condition. I was pleasantly surprised at the completion of the project and clean-up. Alex was prompt in answering questions throughout.
I would highly recommend Alex and his team at The City Wide Group.
Dale Grewal

Approximate cost of services:
$15,500.00
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Company Response

Hi Dale, thank you for the kind review! We're glad we were able to assist with your restoration needs!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Wide Group Inc

City Wide Group is your first choice for waterproofing and underpinning service in Toronto & the GTA. We have been in business since 1961, building a reputation in this community for timely, quality work always done right the first time. Family owned and operated, our team of waterproofing and underpinning specialists is unmatched when it comes to client satisfaction. Our unwavering dedication to outstanding service has earned City Wide Group the prestigious Consumer’s Choice Award for 23 consecutive years.

***

For comprehensive waterproofing and underpinning solutions that protect your home, your equity and your peace of mind, choose City Wide Group.
Our expert advice and timely, dependable service are backed by an accurate quotation and guaranteed satisfaction, whatever your needs. We can permanently prevent wet basements, seal foundation cracks – inside and out, install weeping tiles, install drains inside or out and lower your basement.

***

Safeguard your family’s health, your most cherished possessions and your property’s value- contact City Wide Group today.

CATEGORIES
Waterproofing, Drain Services, Concrete Contractors, Foundations, and Masonry & Bricklaying
PRODUCTS
Blueskin WP200 Delta MS
SERVICES
Waterproofing, Exterior & Interior Waterproofing, basement waterproofing, wet basement, leaky basement, window well, Underpinning, Concrete, Masonry, Drains, Plumbing, Back Water Valves, waterproofing contractors Plumbing, Drains, , basement waterproofing, wet basement, leaky basement, foundation crack, window well, foundation crack repair, weeping tile installation, waterproofing contractors
BRANDS
Bakor Blueskin WP200. Corsella Dorken - Delta MS drainage membrane (dimpled). Back Water Valves
SPECIALITIES
Exterior & Interior Waterproofing, Weeping tile, Underpinning, Basement lowering, drains
WEBSITE
http://www.citywidegroup.com
YEAR ESTABLISHED
1961
PAYMENT METHOD
Cheque, Cash, All major Credit Cards
LICENSES
Metro Lic. # B-8393
MEMBERSHIPS
26 Time Consumers Choice Award WinnerBBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
LIFETIME Transferable Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.