Barbeque Pro Inc.

BBQ Equipment & Service
Toronto ON M3J 2K8
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HomeStars  >  Landscape Contractors & Designers in Toronto  >  Barbeque Pro Inc.  >  DANGEROUS backyard when done, okay cleaning
AdamB
AdamB
9 reviews Toronto, ON
2/10

DANGEROUS backyard when done, okay cleaning

Short version: Grinder used shot sharp twisty pieces of steel all over my yard. Two stuck in someone's foot which is how we found them. Very deep penetration. I would never have allowed cleaning in the backyard knowing this. NO response from company to my concerns. DANGEROUS!! We found around 15 on a trampoline and walkway where we could see them. How many are hidden in the grass? PS the trampoline is at least 15 feet from the BBQ cleaning site so these were flying through the air.

You don't want these guys and their garbage grinder brushes making your lawn unsafe. See the picture, this is only a sample of the amount found, and again how many are hidden in the grass.

Full story: Made a booking, takes several weeks for them to come out. They did come on the day specified and within the time frame given the day before in an email reminder.
One person came and was contentious moving his materials into the backyard, he moved a mat to not drag his cart over it. Nice.

We had several kids in the backyard playing on a trampoline and playground. The man began working and eventually fired up a grinder. Here is where the story becomes scary.

I had to go out before he finished. When I came back I was excited to see the BBQ. It looked great on first glimpse. Closer inspection of the grills and I was a bit disappointed. It was obviously much cleaner than how it started but there was black oily residue that could be wiped off the grills by finger.

So in general the cleaning job was okay, but my satisfaction is extremely low because of what we found out by accident. We had a guest over that evening and as they walked outside on some rubber mats they let out a yelp. Looking at their foot, when their sock was removed we could see a piece of metal protruding. Tweezers were needed to grab it. It was a curly piece of steel which I was confused by, I had never seen anything like it before.

Some further inspection along the rubber walkway to the trampoline turned up another 5 or so of these same sharp pieces. This same unfortunate person then got into the trampoline and again yelled out, another piece lodged even further into their foot. We found another 10 pieces speed around the trampoline.

I then was able to put together a theory that the grinder must have shot these around.
Looking up photos of grinder brushes left no doubt to what we were finding. This is so incredibly dangerous.

To have my backyard littered with tiny sharp pieces of metal is inexcusable.

To make this more frustrating I sent pictures of the metal to BBQ Pros and no one apologized or offered any kind of response other than to say thank you for contacting us.

Approximate cost of services:
$200.00
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Company Response

I am so sorry this happened Adam. I've started a full investigation into the job that was done. You also have my sincere apologies for not following up immediately, that was not professional. I will personally make sure that this never happens again to anyone and I will work with you to repair the damage done during our visit.

You can reach me directly at charles@barbequepro.com

Sincerely,

Charles Munro, Owner of Barbeque Pro