Barbeque Pro Inc.

The representative was on time and diligent. My BBQ looks like brand new again, and all conveniently done on site. I was so impressed that I had my father call them for a cleaning too.

Good job, cleaned up afterwards. Bbq working great! Would recommend the service. New life to an old bbq.

Short version: Grinder used shot sharp twisty pieces of steel all over my yard. Two stuck in someone's foot which is how we found them. Very deep penetration. I would never have allowed cleaning in the backyard knowing this. NO response from company to my concerns. DANGEROUS!! We found around 15 on a trampoline and walkway where we could see them. How many are hidden in the grass? PS the trampoline is at least 15 feet from the BBQ cleaning site so these were flying through the air.

You don't want these guys and their garbage grinder brushes making your lawn unsafe. See the picture, this is only a sample of the amount found, and again how many are hidden in the grass.

Full story: Made a booking, takes several weeks for them to come out. They did come on the day specified and within the time frame given the day before in an email reminder.
One person came and was contentious moving his materials into the backyard, he moved a mat to not drag his cart over it. Nice.

We had several kids in the backyard playing on a trampoline and playground. The man began working and eventually fired up a grinder. Here is where the story becomes scary.

I had to go out before he finished. When I came back I was excited to see the BBQ. It looked great on first glimpse. Closer inspection of the grills and I was a bit disappointed. It was obviously much cleaner than how it started but there was black oily residue that could be wiped off the grills by finger.

So in general the cleaning job was okay, but my satisfaction is extremely low because of what we found out by accident. We had a guest over that evening and as they walked outside on some rubber mats they let out a yelp. Looking at their foot, when their sock was removed we could see a piece of metal protruding. Tweezers were needed to grab it. It was a curly piece of steel which I was confused by, I had never seen anything like it before.

Some further inspection along the rubber walkway to the trampoline turned up another 5 or so of these same sharp pieces. This same unfortunate person then got into the trampoline and again yelled out, another piece lodged even further into their foot. We found another 10 pieces speed around the trampoline.

I then was able to put together a theory that the grinder must have shot these around.
Looking up photos of grinder brushes left no doubt to what we were finding. This is so incredibly dangerous.

To have my backyard littered with tiny sharp pieces of metal is inexcusable.

To make this more frustrating I sent pictures of the metal to BBQ Pros and no one apologized or offered any kind of response other than to say thank you for contacting us.

Brought a much neglected BBQ back to nearly new! Very pleased with their work-great

Great job! Did it when I was at work and I could BBQ when I got home.

The BBQ PRO team/service is outstanding and always recommend it to friends and family.

I have never had my BBQ professionally cleaned. I called to request a quote and was impressed with the service from the beginning. Everything was so organized, from the quote, the appointment scheduling, the follow up email, the reminder email, the invoice received, and then the receipt of payment. We had some questions about the tools they would use. Everyone was so polite, responding to our concerns and alleviating any worries. The serviceman that came out to the job was very polite and clean. All in all, excellent service, definitely received full value and would recommend them.

Wow! It's a brand new BBQ! Such convenience as well. I did not even need to be home for the service.

Trystan from BBQ Pro showed up promptly and set right to work. He was lovely and did a fantastic, meticulous job cleaning the BBQ. He also kept the deck and his work area neat. We will certainly look to BBQ Pro again.

Very thorough / great value- BBQ looks like new again !!!! The technician was experience and did a very thorough job. Cleaned up very well when finished and was punctual and professional.