New Century Maids

I was extremely disappointed with the cleaning job, which I expected to be excellent based on the reviews on Homestars, as well as the claims made on New Century Maids own site.

The service provided was the "initial clean", which is meant to be a thorough cleaning of my home. I was billed for 6.5 hours of work (2 people worked for just over 3 hours). Total cost was 220 (including HST). The cleaners completely missed (as in did not clean at all) areas of my home, including under beds, the kitchen sink, a small mudroom and behind the TV console. My kitchen floor still had rice krispies and juice stains. I was completely shocked and disappointed.

I phoned Kamila (a customer service representative), who was very patient and allowed me to list all of my complaints, She offered either a $30 discount on a subsequent clean or a free re-do. I accepted the re-do. I went around my home and took pictures of all the areas that were missed or not done well and emailed the list to Kamila. She was appreciative and said she would let the cleaners know what to do the next day.

When I returned home the next day, I emailed Kamila to let her know that the cleaners had not come, since I checked a few of the areas that were supposed to be recleaned. Later in the evening, though, I noticed one thing had been moved. The "redo" was so poor that I hadn't even noticed that cleaners had been in!

Besides missing areas completely, my other major complaints are the following:

-the cleaners were 35 minutes late (were supposed to arrive between 10:30 and 11. Didn't arrive until 11:35. I received a call at 11 saying they were almost there)
-I left a typed note with instructions regarding where to put general clutter. Not a single thing was put away.
-the areas that were cleaned were not thoroughly done. For example, the bathroom shower was cleaned, but there was still lots of soap scum on the tile.

I would not recommend New Century Maids to anyone.