The Novacon team was absolutely outstanding, from beginning to end and beyond. Everyone was friendly, kind, always available to talk or meet on site, and a pleasure to be around in general. Their attention to detail was incredible. During the Pre-Delivery Inspection they were pointing out touch-ups that we did not even notice. And even a couple of months after being back home they were checking-in to make sure everything is still ok and if there is anything else that needs to be adjusted or touched-up. The result was incredible. We have been back in our house for a few months now and it’s still hard to believe this is our same but new home. We just had to move out for a few months, hand things over to Novacon, and continue our normal life.
Novacon did everything: scheduling trades, payments for materials/fixtures/supplies etc., taking deliveries, etc., etc. It was so easy and seamless to us. Everything was visible to us via the Portal they have available, which had a detailed daily calendar of the work, financials, messaging, pictures etc. This was a major interior renovation of the entire main floor of our home: entryway, living room, dining room, kitchen, 4 sets of stairs, and hallways up to the second floor. Basically, everything but bedrooms and bathrooms. It was our first time undergoing a renovation, and we did not know what to expect. We certainly did not expect such a smooth and seamless experience. But we had a good feeling about Novacon, and they delivered. We got the impression that Novacon is selective in the projects they take on, which was a good sign for us. And we appreciated how the Novacon team managed expectations, process, and decision-making. They ensured we were prepared, so that we did not sidetrack or slow things down. Novacon provided a very clear and detailed itemized budget for materials and labour, and in the end it was right on budget. The Novacon Team was honest, clear, transparent, and was in constant communication with us, at least weekly, about the progress of our renovation. The project started on March 1st, 2021 and we were back in our house in late July 2021. It took a few weeks longer, because of material delays due to the pandemic, but not a big deal at all looking back, especially since we were not living through the construction process. Overall, on budget and on time.
What also facilitated the result was that we came to Novacon prepared for construction. We had been working with a designer for close to two years to arrive at a final and detailed design plan that was ready for execution, and we really appreciated how Novacon communicated with our designer; again, making it easy and seamless to us. Any future work we will do, interior or exterior, even small projects will be with Novacon.