Texturock By Stonecote Inc.

Decorative Concrete
Hamilton ON L8T 3L1
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Decorative Concrete
Texturock By Stonecote Inc.
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84%

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Reviews for Texturock By Stonecote Inc.

Average customer rating:
9.8 10 (66 reviews)

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Peter of Fernwood Cres.
Peter of Fernwood Cres.
2 reviews Hamilton, ON
10/10

coat sills, outdoor countertop, porch, and steps in texturock and stonerox

The work I engaged Stonecote to do was done in a very professional manner. They were efficient, courteous, and prompt. They left the work area clean and tidy. I found the price fully acceptable and my neighbours were impressed with the transformation in the appearance of our home. I would recommend Stonecote to anyone.

Peter and Marie

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Peter, you guys were the first ones to come up with the idea to cover window ledges and it turned out so eye catching we have already gotten more jobs from it! Also, with your hands on involvement throughout the project you were a pleasure to work with... thanks so much for having us!

Joan, HCC208 Oakville
Joan, HCC208 Oakville
1 review Oakville, ON
10/10

Front entryway

We recently contracted Stonecote Inc to redo the front entry to our building. They completed the job in a timely fashion with excellent workmanship. It has truly enhanced the front of the building. Two great young men. I would not hesitate to recommend them to anyone. Thanks Guys

Joan, HCC208
Oakville

Approximate cost of services:
$6,000.00
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Company Response

Joan,
Im so glad you found us... hope the tennants love the project as much as we do. Also was great that you let us be creative with the job, it really makes it that much better :) Thanks again!
-Jerret

Janet in Etobicoke
Janet in Etobicoke
7 reviews Etobicoke, ON
2/10

Basement Flooring

<p>Short story: They were 2-3 hours late each day; they walked off the job; they added extra costs to our bill. Full details are below. Also, check out my profile; I think you'll find I am a fair reviewer and active homestars member.</p>
<br />
<p>Jerret at Stonecote was my initial contact. He handled the sales side and answered my pre-installation questions. This company usually requests a 40% deposit; in our case our insurance co. issued a cheque for the majority of the work (to be signed by us at job completion) and I sent a deposit cheque for the balance a few weeks prior to installation.</p>
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<p><strong>Disappointing Workmanship</strong></p>
<p>Chris and a crew of 1-2 did the installation over two days. The installation was quick (once they arrived). They did leave a number of scratches and gouges on our freshly drywalled and painted walls, which was disappointing (photos attached). There was also a very ragged seam in one of the closets (approx. 1 cm depth); again, not major, but disappointing that the crew didn’t take care to deliver a high quality finish over the entire area.</p>
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<p><strong>Late and No Common Courtesy</strong></p>
<p>The crew was scheduled to arrive in the early morning between 8 and 8:30. They arrived after 10. On the second day, they arrived after 11. There was no call to say they would be late on either of the days. We called on both days (9 and 11 respectively) to check if/when they were coming. When I told Jerret I would appreciate a call if they were going to be late, I was told ‘the phone works both ways’ and that I shouldn’t have waited so long to call to check in with them. A while later, we got a voicemail from Jerret demanding an apology and saying I hung up on him (I didn’t, but I did quickly end the call when I realized Jerret was not going to apologize for or investigate his partner’s lateness). He also said they would not complete the job until he got an apology (floors were half done). I was pretty shocked at this response to my relevant complaint. We had no choice but to continue with Stonecote installation in this situation.
There were also numerous reasons for lateness on installations days (traffic, van broke down, stopped to eat lunch), hour-long absence (trip to Home Depot), and cancellations of appointments (another project went late, son in hospital).</p>
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<p><strong>Extra Charges</strong></p>
<p>A few days after installation was finished, Jerret sent an invoice with an additional and very unexpected $300 added to our final bill – some costs weren’t warranted (additional stone for building up the floor) and some costs we were not forewarned about (door transition and furniture moving). There was ample time to advise us of any extra costs (two weeks prior, when we finalized the specs of the work to be done, or even on the day of the work would have been better then a week after). On the day of installation, we had asked Chris about evening out the floor, but when he said it would cost extra, we told him not to do it.
Chris came back a few weeks after installation to drop off the floor hole coverings and pick up final payment. When I pointed out the ragged seam, Chris said it was in a closet so didn’t matter. When I said it mattered to me, he offered to fix it that night, which was great. When we asked about the additional costs, Chris said they always add costs on at the end and we were the only people that had ever had a problem with it. We told him the additional stone cost was unwarranted (you only need to look at the baseboards and middle drain to see that the floor was not build up), but agreed to pay the moving and door transition costs even though we felt they were excessive. Chris agreed that was fair.
But when I asked for a receipt, Jerret issued one with a note that said “refused to pay” the extra stone charges. Jerret continually told us that he and Chris were equal partners, but our agreement with Chris didn’t matter or make it to Jerret.</p>
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<p>The floor looks good, and we are happy with it; I recommend the product, but not the company. If you do decide to give Stonecote a try, be prepared for late starts, additional charges, and vindictiveness if you have any issues.</p>

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
quote accurately, arrive on time, provide one contact instead of shuffling the customer between two people
Any advice to offer fellow homeowners facing a similar project?
try another company
2 of 3 people found this review helpful.
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Company Response

There are always 2 sides to every story. I have contemplated trying to write out our side, and correct all the mistakes in the above account, but it feels too cheap.

I am very disappointed that we were not able to keep this customer happy. You can see from our other reviews that we conduct our business with integrity, and we care deeply about our customers happiness.
If anyone has any questions about this project, please give us the benefit of the doubt and call.

We are known for the care we take to explain every detail of a project, and for calling when things change or we'll be late etc.
This was a case of poor communication leading to disappointment. This happened despite our best attempts, proving that you can't satisfy every customer everytime.

Without recapping the entire debacle, but addressing what was listed for how we could improve:
1. Our quote was bang on and included massive discounting, total compassion in waiving our normal deposit procedure and assuming thousands of dollars of risk, and many trips back and forth to make sure the customers wishes were clearly defined and met. Also, the customer asked me, not Chris, to add product to the install, so the rest of the conversation as described is suspect...
2. We never agreed to a specific start time, rather mentioned a target we usually shoot for, but explained that given the travel time and the deadlines we were juggling to make the project work for them it would be really tough to have our normal start time. I asked if we needed to give a solid time to which we were told "no, no worries. I will be here throughout the day, so as long as it gets done!"
3. The idea that 2 business partners who work hand in hand together on each project is "shuffling" a customer between two people is ludicrous. That would be like characterizing our experience with this husband and wife team as "shuffling" us back and forth between each other?!?

Please understand that much of the information above is either wrong, or twisted to show us in a very poor light. I am not interested in a shouting match. This is a great forum for reviews, and we have learned that no matter how much communication you may have with a customer it may not be enough. I was even worried at one point that we would complete the work and be left hanging after how I was treated on the phone!

Please take this with a grain of salt and read on for more reviews... then follow up with us. You will find the above scenario to be very a-typical and our committment to excellence second to none!

-Jerret

CONTRACTORS BEWARE!
FYI in response to the photos recently posted, if this customers motive was in doubt before it has been solidified for me now.
It has been at least 2 weeks since we were last there and repaired the damaged area in the space beneath the stairs... to clarify, Chris did not tell them "it didn't matter", rather was trying to explain the difficulty of installing flooring there as the cause of the flaw. That was twisted entirely to show us in a false light.
Second point, why are these photos the first we were notified of the other issues? If we were willing to literally chisel out part of the floor we just installed to correct an error, why would we not address these other issues as well? Because it was never brought to our attention. Rather it was held back to be aired in a public forum. This is what I meant when I let the customer know in a previous conversation that "the phone works both ways".
We do everything we can to keep our customers happy and informed, addressing each issue that may arise as it comes up. We can attest to this with over 200 customers, and only 2 of them we were not able to satisfy. But the caveat is that we have to be informed if we have not met an expectation, preferably in a polite and civil manner.
For us the biggest thrill at the end of a job is to hear the excitement in a customers voice as they realize the scope of the transformation. It is a blessing for us to have a great product and skill as tradesmen to be able to help people with issues they are in dire need of solving.
However, when we are treated with no respect, no appreciation, it takes the joy out of the work, and it becomes just another job.
Again, this is not meant to be a shouting match and a simple phone call or an e mail would suffice to have issues addressed. Of course we will be wary about further dealings with a customer who will not pay "less than cost" for additional work they requested, but i'm sure were other means than vilifying us with this libelous account to be employed, this other concern could be dealt with as well.
-Jerret

Ursula in Burlington, ON
Ursula in Burlington, ON
1 review Burlington, ON
10/10

Stone covering my concrete Front Porch

I had painted my concrete front porch and within a year it was peeling & flaking, leaving the porch very unsightly. I power washed it and was able to remove some paint and then proceeded to scrape and use a steel brush to remove the remaining paint. I ended up in a mess and the porch was uglier than before. I spoke to Jerret who came out to look at what could be done. I liked what he recommended and picked a rich colour of stone to compliment the brickwork but enough of a difference in shade so that it stood out and added character and proved to be inviting and eye catching from the roadway. This was a very successful home improvement experience and I would recommend Jerret and Chris and their excellent craftmanship to family and friends. Not only was it an excellent job but they are a pleasure to deal with, honest and down to earth caring human beings.

Approximate cost of services:
$2,000.00
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Company Response

Ursula,
Really wish we have connected before you had to go through all that work, we would have been happy to save you the trouble! In the end though it worked out and we're so grateful you chose us. Enjoy1
-Jerret

D. Holmes in Hamilton
D. Holmes in Hamilton
1 review Hamilton, ON
10/10

Floor Covering in Basement

Recently had basement finished and needed flooring that could be easily laid over an uneven concrete floor. Jerret and Chris did an amazing job explaining how their product works and the benefits it offers. Truly impressed with their professionalism and attention to detail! Continue to get many compliments from family and friends on the flooring. The durability of it is great with 2 large dogs. I recommend this type of flooring for basements and I definitely recommend Stonecote for their high quality of work and commitment to outstanding customer satisfaction.

Approximate cost of services:
$4,000.00
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Company Response

Dave, thanks again for having us in and trusting us with such a huge project in your home. Plus I really wanted to thank you for letting another customer in to see it when they were having trouble deciding. They mentioned that visiting with you really helped them decide to go forward, so thanks so much for going above and beyond for us! - Jerret

Cory in Mount Hope
Cory in Mount Hope
1 review Hamilton, ON
10/10

beautiful stone covering the concrete on front porch

We just bought a brand new home. The homes in our neighbourhood are nice but very similar looking. We wanted our home to stand out and have it's own character/look. We had the porch covered by Stonecote Inc. in a beautiful stone work that compliments the colour of our home. Now our home has awesome curb appeal, as you can see our porch from the street- it just pops! The porch looks unique, clean, and has a very classy, rich look to it! We have had family and friends show interest and pay compliments galore, and many neighbours are stopping to admire. The craftmanship by Stonecote Inc. was truly perfection, not a stone out of place! We are SO pleased with our beautiful, eye catching porch- what a pleasure to do buisness with this company. A++ Can't wait to do some more work with Stonecote Inc.! Now, we've got a front walkway and driveway to save up for!

Approximate cost of services:
$1,500.00
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Company Response

Cory,
It was really awesome to be a part of such a great transformation. Your home is beautiful so we feel quite privileged that you trusted us to add to the package. Can't wait for the next step! Thanks guys,

Jerret

Ilse and Jeff in Oakville
Ilse and Jeff in Oakville
1 review Oakville, ON
10/10

Front steps and coverage of cement aroung base of bricks

They came when they said; took great pride in their product and their workmanship; stayed late using portable spotlights to get the job done on time; dealt with our concerns quickly and efficiently. I liked their "calling card" - a coaster made of the product. Useful, long lasting and it showed their product well when we showed other people what we were about to have done.
All in all a very positive experience.

Approximate cost of services:
$2,000.00
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Company Response

Jeff & Ilse, thanks tons for the review! If you need pictures of your job, let us know and we"ll send em along for you to post. It was such a cool project to be a part of, and such a great transformation, you should definitely show it off!

Doug in East Hamilton
Doug in East Hamilton
2 reviews Hamilton, ON
10/10

Front Porch and Steps

After having the driveway done 6 years ago the porch and steps looked dismal. We had seen this product a couple of years ago at a home show and liked what we saw, I started to check around and came across Stonecoat, made a phone call and was given a couple of address of jobs they had done. We had them come in and give us a quote and decided to go ahead and have the job done. The job was done very professional and they cleaned up the area leaving no mess. On preperation they found a small problem which they where able to fix to my satafaction. I would recommend them to anyone and they may use my address to show new customers and I would be willing to talk to any one. A job that I and my wife are very pleased with.

Approximate cost of services:
$2,200.00
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Company Response

Doug,
we really enjoyed your project! You and your wife have a great sense of humor and the barbecue was great! Where do we review you guys?!?

Dave in Kilbride
Dave in Kilbride
1 review Campbellville, ON

First Review

10/10

New finish on front porch

We had a problem - a concrete front porch that was ugly and that collected ice in the winter time. We talked to Stonecote at the Burlington business show, and they thought they could fix both problems. Within 6 weeks, they had seen the problem, we'd picked a design and colours, and the job was done. We knew what the finished porch would look like but we were taking on faith that the drainage and ice problem would also be fixed. It was - we have not had a puddle or ice on the porch since.
And on top of a great job, the Stonecote guys were great to work with - even when dealing with our on-the-fly design changes. All-in-all, having them do the porch was a thoroughly enjoyable experience as well as a superb piece of work. We would not hesitate to use them again or to recommend them to anyone.

Approximate cost of services:
$2,000.00
Any advice to offer fellow homeowners facing a similar project?
Talk to Stonecote. I think they will give you an honest, accurate picture of what they can and cannot do. And if they do the job, you'll get a great piece of work.
1 of 1 people found this review helpful.
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Company Response

Jerret here from Stonecote Inc.
I just wanted to say from our end that we have been blessed with only the BEST customers! Dave thanks so much for taking the time to share your experience!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Texturock By Stonecote Inc.

Stonecote Inc. specializes in all types of overlays including: natural stone, rubber, and recycled glass. Our products are suitable for both interior/ exterior applications and we can cover just about anything from concrete, to countertops, to flooring, and more! CLICK HERE TO VISIT THE TEXTUROCK WEBSITE CLICK HERE TO VISIT ...
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