I had my 2012 Lennox elite series furnace inspected as part of my maintenance package with another HVAC company that has looked after the system for years. The furnace was working perfectly fine in my opinion. The technician told my wife and I that we needed to replace the blower motor and heat exchanger which would cost over $4k. The company sent out a sales lady who recommended replacing our furnace and AC with a new heat pump and furnace for about $22k. I told them we needed a second opinion, so I found Coretemp on HomeStars and Richard and Eric came out to inspect our equipment promptly.
They found multiple issues with the equipment that werent properly checked by the other company. They found a vent pipe was missing from the side of the furnace, the screw for the door latch was missing, the inside of the furnace by the control board was full of cobwebs and couldnt have been inspected the day before. They also found some of the switches on the control board were in the wrong position and my furnace had been running at only 60% capacity since it was installed. After they adjusted the switches it was like a new furnace, the airflow and heat were way better than ever.
More importantly they did a thorough inspection of the furnace and found no issues with the blower motor or the heat exchanger. They cut a small access hole to take pictures of the heat exchanger that showed it was in great condition and did a reading outside by the exhaust vent that showed the levels were fine.
My wife and I are relieved to know that our HVAC system is in great condition and we dont have to spend $22k unnecessarily. They were extremely knowledgeable and friendly. We will be using Coretemp for our maintenance in the spring and fall going forward and have already recommended them to a family member.
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- Company Response
Thank you for your review Cory. We're happy you contacted us and we were able to resolve the issue with your furnace without you having to spend large and unnecessary amounts of money. Thank you for your referral and we look forward to working with you again!