It all started with some ice accumulation on our air conditioner unit. After doing my own research and trying to fix it on my own I quickly realized that this needed the attention of a professional. I began doing research on HVAC contractors. I found CoreTemp here on Homestars and read many of reviews and decided to call them in. Richard answered the phone, and after explaining the situation he arrived a short time later. He quickly diagnosed the problem, explained it to us and serviced the unit. He was prompt, polite, knowledgeable, honest and most importantly was friendly to our small dog who loves visitors. He never once pressured us into replacing our old air conditioner unit, instead gave us his opinion on our existing unit and discussed several options for us. One of the items the home inspector noted oh his inspection report (we moved in a few years ago) was that the furnace and AC were old and replacement should be considered in a few years. This note was came to my mind when I noticed the Ice on the AC. We asked Richard about replacements, and he provided us with all kinds of information, brochures, he basically gave us an education of various HVAC units pros / cons etc. What should have been a quick service call turned into a lengthy discussion, and not once did I see Richard look at his watch or phone. He came across as someone who loves talking to people about HVAC, someone who takes pride in his company and work, and someone who is very dedicated to creating lasting relationships with his customers. After the discussion I felt like this was a guy Mike Holmes would use at one of his Job sites. After doing more research we decided to replaced our furnace & AC and called Richard back. He was prompt like before and explained the work to be done, and answered more questions we had. After price & installation dates were agreed on, Richard arrived on time again, with his team. Installation went through without a hitch, and they left the area clean with no mess. We highly recommend CoreTemp to anyone. Thank you Richard & Thank you CoreTemp.
- Approximate cost of services:
- $7,000.00