I normally take warranties with a grain of salt. There tends to be so much fine print with such strict warranty periods that I don't take them seriously. So I was very pleasantly surprised with the warranty service I received from Professional Roofers this week. We had a new roof done by them a couple of years ago, and some window guys this year said there was a bit of a problem around the dormer. Professional Roofers sent two guys immediately when I called (I couldn't even remember the invoice number or anything, but they had all the info on file). They blamed the window guys, but I didn't care because they fixed up the problem area without any argument and also checked another part of the roof, where they found another potential issue (probably the fault of some brick masons that did some work last year). They fixed that also. There was no charge and I didn't even have to sign anything. Very well satisfied. If there was any problem with the original installation, I wouldn't count that against them because I remember the weather had turned extremely cold that day and the installers worked into the dark to get the job done.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?