They did the wrong job badly. Eight hundred bucks down the tubes. Back in the winter, we developed a slow leak in our flat roof. Although we know that roofs can be deceptive as to where actual problems are, it was very clear that this was from one small dip in the roof near the front.
Pro Roofers had done some decent shingling for us a couple of years earlier, so we called them. I didn't realize that flat roofs are harder to fix than shingled roofs. Because we liked the guy we dealt with then and now (Jorge), we weren't as critical as we should have been.
He sent three guys who spent hours apparently redoing all the seams in the roof. I assumed this was a precaution on top of fixing the known leak, and made me feel better about spending the eight hundred bucks.
It turned out they didn't do anything much about the actual leak, which got worse within weeks. We called them to come back and fix it. They sent one guy this time. He didn't speak English well and we weren't sure he understood the problem, which again wasn't fixed.
At this point I was starting to get pretty mad and called them again. They said with an old roof like ours, it was better to replace the whole roof and seemed reluctant to send anybody over again. So much for the one year warranty on repairs. They should have told us that in the first place, but the sales guy said he was just trying to save us money. Thanks a lot for not telling me up front. After the first time they fixed it, I refinished the ceiling. That just got wrecked pretty quickly.
They quoted about six or seven hundred K to replace the roof, but with an eight hundred dollar discount. We figured we were stuck with them, but called some other companies just to be sure. We found one that was great, really clear about what they would do, looked at the roof and knew exactly what Pro Roofers had done wrong - we'd have been better off if they'd just sent one guy with a bucket of tar. Without a discount or any bargaining at all, they quoted a better price than Pro Roofers "discounted" price and we now we have a good new roof that I'm sure was done correctly.
Since I originally posted this review, Professional Roofers has refunded the original eight hundred dollars.
- Approximate cost of services:
- $800.00
- Company Response
Maurice, thank you for posting your constructive feedback, no matter the situation, we will always value a customer’s experience.