Professional Roofers.Com

120 Industry Street Unit B Toronto ON M6M 4L8
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HomeStars  >  Gutters & Eavestroughs in Vaughan  >  Professional Roofers.Com  >  Excellent initial quality, slow follow up.
Private User
Private User
Private User reviews Toronto, ON

Excellent initial quality, slow follow up.

Adam and I negotiated a great deal and he had his team working on the house within a few weeks. They were professional and had the job done in two days. They swept my property for nails and debris to ensure they left nothing behind.

A year later, we noticed a small opening in the garage roof / house wall area. I contacted PR and Adam, they came to check it out and told me it would be fixed. I’ve heard nothing since and it has not yet been repaired.

The Initial work was excellent, but I’d be less likely to recommend them to others based on their follow up.

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Company Response

Good afternoon! Thank you for taking the time to leave us your feedback. We are happy to hear the original installation went well. However, the followup potion of your review does not meet our customer service standards. We ask that you please call Adam or the office at 416-604-9765 so we may look into this further. We are always here for our customers and we wish to get this sorted out as soon as possible. Take care and enjoy your day!