Cleaning severely stained carpets
Great service and great effort, but the results were unfortunately not what I was hoping for. When I first called, Adel was kind and reassuring while I explained that I was dealing with a 30 year old house that had been abused beyond description, which I have to prep for sale ASAP on an extremely limited budget. Despite my explanation, he seemed confident that the job wouldn’t be a problem, so he gave me a reasonable quote and we scheduled an appointment.
The technicians who came to the house were extremely personable and professional. Once inside, Matthew’s first question was “what are your expectations?” and he quickly let me know that it was unlikely that they would be able to remove the carpet stains even with their strongest chemicals, and he gave me the option to discontinue the cleaning once the first room had been completed. I opted to have them keep going, and the cleaning made a great difference in terms of dust removal, though the stains are still visible in every room.
Of course, I absolutely appreciate that they did their best and I would recommend their service to others who are dealing with everyday wear and tear on their carpets....but not for those who are hoping for a miracle in carpet stain removal. Again, they did their best and I am very thankful for that.
- Approximate cost of services:
- $400.00
- Company Response
Thank you Julie for the feedback and we are so sorry that we were unable to remove these stains. I am also sorry if I have miss communicate with you on the initial phone call about our ability to remove these stains.
I also want you to know that our %100 satisfaction guaranteed or money back stands and we are more than willing to provide you with a 100% full refund. We have left you a couple of voice message and we are looking forward to hear back from you.
Once again, sorry that we were not able to be of a service.
Adel Majd