Canadian Rooter

I purchased a replacement toilet from a "big box" home improvement store and used them for removal of the old toilet and installation of the new toilet. Unbeknownst to me, the installation of the old toilet had not been done properly (the flange had been positioned too high above the floor resulting in approximately a 1" distance between the toilet and the floor). The "big box" installer, although obviously quite competent in uncomplicated toilet installations, was not able to properly complete the new toilet installation (for example, the old flange was rusted and needed to be replaced; his solution was to attach the new flange to the old, resulting in an increased gap between the toilet and the floor). The end result was a toilet that had shims jammed under it to try to keep it level and steady. This was not acceptable and I needed an immediate solution.

I called Public Plumbing shortly after lunch, expecting to be told that they would be able to get someone out for an estimate the next day with repairs done a few days after that. To my surprise, after I explained my situation I was told that they would have someone to the house by 3 pm. The gentleman arrived a little before 3 and proceeded to remove the new toilet to fully assess the problem. When I told him my circumstances (which really required that the repairs be done as soon as possible) he determined what needed to be done (lower the the drain down to floor level and then properly install the new toilet using a new flange properly attached to the floor, not attached to the old flange). He then proceeded to do the job (much to my surprise), ensuring that it was done properly and completely. When all was said and done the new toilet was installed as it should have been and everything was cleaned up and left like new.

I would highly recommend Public Plumbing and will certainly make them my first (and probably only) call for my next plumbing job.