Thank you so much for the great review. Even if it isn't easy we always try to come up with the best solution for our customers. I look forward to working with you on your next electrical project.
Thanks again,
Tyler Clarkson
Electric Avenue
6047792315
Hi Allen, thank you for your time to review our business. The service charges that you were charged for was for a diagnosis. This is not based on time but for the number of electrical problems that you would like us to solve and the number of devices we have to open and reinstall to find the problems. Even though we do not charge for travel time our service charges because they are upfront have to be based on the average total time it takes to solve a set amount of problems. We let our clients know the price prior to starting any work to help eliminate any problems with price because being upfront and honest is our priority. The discussion about your lighting options were free of charge since you were not being charged by the hour. You are a valued customer and if there is anything I can help with in the future please give us a call.
Hi Lenora, thank you for taking the time to do this review. You had a very interesting and challenging repair. I am so glad that with the help of the electrical inspector we were able to get special permission to make your home safe again without an extensive and costly repair. Looking forward to working with you in the future.
Thanks again,
Tyler Clarkson
Electric Avenue
mail@ElectricAve.ca
www.ElectricAve.ca
6047792315
Hi Lance, thank you for your time to review our business. The service charges that you were charged for was for an extensive diagnosis. This is not based on time but for the number of electrical problems that you would like us to solve and the number of devices we have to open and reinstall to find the problems. Your situation involved more than a single electrical problem this was either misunderstood or misrepresented at the time of booking . Our prices are upfront and have to be based on the average total time it takes to solve a set amount of problems. We let our clients know the price prior to starting any work to help eliminate any problems with price because being upfront and honest is our priority. The discussions about your electrical issues, and travel time are free of charge since you were not being charged by the hour and we always try to take the time to explain what we are doing and how your system works to save you money in the future. Our speed at which we solve electrical issues is a sigh of our experience and that we have your best interest at heart and we are not trying to turn a small problem into a costly repair. You are a valued customer and if there is anything I can help with in the future please give us a call.
Thanks,
Tyler Clarkson
Electric Avenue
Mail@ElectricAve.ca
www.ElectricAve.ca
6047792315
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Electric Avenue is a licensed, Bonded, and Insured Electrical Contractor. We specialize in service work, renovations, and repairs throughout the entire lower mainland and greater Vancouver. We focus on the quality of our work, customer service, and meeting the needs of our customers. We are proud members of both the Better Business Bureau and Chamber of Commerce.
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