I’m not one to write reviews. However, after using this site for the first time to find a duct cleaning service, I am inclined to make a contribution. Below is my feedback on The Duct Cleaning Specialist, and more specifically, on Paul (owner and operator):
- punctual: he always arrived on time and called me if there were any changes to his ETA
- knowledgeable: he educated me throughout the process of having my ducts cleaned for the first time so that i can maintain them properly and so that i know what to watch out for.
- proactive: he puts all of his customers into his calendar so that he can send proactive reminders for regular duct cleanings and other services
- honest: he accidentally overcharged me by ~$20 (an honest mistake). i didn't notice the error, but he still wrote me a check and made it right out of his own volition.
- friendly: it is a pleasure to do business with paul!
- quality: he achieved the desired results; air flow and air quality in my home have improved noticeably.
overall, this business transaction exceeded all expectations that i would normally have when scheduling maintenance for my house. excellent customer service! i will recommend paul and his company to anyone who needs their ducts cleaned.
- Approximate cost of services:
- $350.00
- Company Response
Thanks so much for taking the time to provide such detailed feedback on my service. I am extremely pleased that you are more than happy with my work and that I exceeded your expectations of a contractor. As you mentioned, I will be keeping in touch with you for all the required maintenance for your system to keep it operating as efficient as possible. Once again, thanks for your business, and I look forward to continuing a great customer relationship with you and your family. All the best.