The Duct Cleaning Specialists

I had just moved into my home and wanted to get duct cleaning done. The previous owners got the ducts cleaned back in 2010 and had dogs, so I wanted the ducts cleaned ASAP. After a few good reviews from people in my neighbourhood, I decided to go with The Duct Cleaning Specialists.

Nick and Matt were the two duct cleaners who came to my property. They were super friendly and patiently answered any questions I had. They also made sure that as a new homeowner, I knew how to take care of my vents, furnace, and humidifier throughout the year. As they cleaned my vents, they showed me pictures of the before and after.

If I had to nitpick an area of improvement, it's that after they had left, I realized that my vents weren't washed and wiped down with Benefect Disinfectant. This is one of the steps that are part of TDCS's "Our Process" page on their site. I will overlook that, since Nick and Matt did such an exceptional job with the rest of the cleaning and even did a quick vacuum of my dryer vent from the outside of my house at no additional charge.

[UPDATE] After I had posted my original review, Paul (the owner) emailed me personally to apologize for his staff forgetting to wash and disinfect my vents. He offered to come to my home to get that done. He even offered to come on a weekend(!). On the day of his visit, he wiped my all my vents clean and sprayed Benefect into my furnace and explained the benefits of the disinfectant. I also noticed that certain vents in my home didn't have heat coming out of them and wasn't sure if that was caused by the first duct cleaning visit. Paul quickly found the cause of that and it was actually something wrong with the ducts and was passed on from the previous owners of the house. Paul fixed the issue for us anyway and now heat is going through all our ducts. I am extremely thankful for everything that The Duct Cleaning Specialists have done for my home. They went above and beyond their responsibilities and I am so thankful I went to them for their services. I respect the fact that Paul wanted to make sure that every step of their cleaning process was met and followed through with me personally to make things right.

I will definitely call TDCS in the future for duct cleaning and I will recommend them to my friends and family.