My hardwood floor went through a few years of abuse. It was totally faded, had stickiness, years and layers of waxes and lots of scratch marks right down to the bare wood. I was surprised how well it turned out after Mr.Sandless refinished it. It looks like brand new again, the color, richness and looks of my hardwood floor is back! Jake and his lady assistant (Shae I believe her name was) was very professional and did an excellent job, taking time and care to do the best job they could. They did not rush anything and Jake double-checked everything multiple times. He explained to us the process and everything else we needed to know very well. I would highly recommend their services if your hardwood floor is in need of severe service and refinishing, they can bring it back to life and looking like new again!